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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: scoreboard missing from UI

Hi @omgangrybees Thanks for letting us know about this, would it be possible to get the following template filled in? As well if you can share a screenshot or video of this it would be greatly appreciated!

Product:
Platform:
Which console generation do you have? 
What is your gamertag/PSN ID? 
Date/time issue occurred :
What type of issue do you have? 
Which mode has this happened in? 
Summarize your bug 
How often does the bug occur? 
Steps: How can we find the bug ourselves? 
What happens when the bug occurs? 
What do you expect to see? 
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB:

3 Replies

  • Platform: Xbox Series X

    Gamertag: omgitsbees

    Date: 08/15/2022, 10pm pacific time

    Issue: Missing UI elements? I think?

    Mode: Franchise

  • omgangrybees's avatar
    omgangrybees
    3 years ago

    There is also an issue on the Xbox Series X version, where there is a very noticeable input lag on the menu's. Both at the main menu, and when you pause the game and the menu opens.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @omgangrybees Thanks for this information, to check does trying the following make any change?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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