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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Stuck at loading screen

Hey @nicklamj Can you check out the following steps and go through the ones you haven't so far, if you keep seeing issues let us know!

  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

3 Replies

  • nicklamj's avatar
    nicklamj
    3 years ago

    Hi there,

    I went through all the steps you provided and Im still having issues with launching the game. Meaning im still stuck at the same screen as before

  • SInerateGhost's avatar
    SInerateGhost
    3 years ago

    I’ve tried those steps and it’s still stuck on the main loading screen.

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