Re: Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

I have EA play on Steam, and I was hoping that putting the game on the EA Playlist would let me access the game finally.

But now there is a new problem. I install the game on steam, but Origin doesn't recognize that the game is downloaded and won't boot it up. I also tried downloading it from Origin, but that gives the same result.

With my old "restricted account" problem I was at least able to boot up the game. But now I can't even open it.

Lamar Jackson's face in this picture has been my face for the last 2 months trying to play a game that I paid for.

Hey, @Squiggle17 

Do the answers in these two threads help fix this for you?

• https://answers.ea.com/t5/Technical-Issues/FIFA-21-ERROR/m-p/9768103/highlight/true#M18567 
• https://answers.ea.com/t5/EA-Play-PC/Can-t-play-EA-PLAY-games-from-Steam/m-p/9562015#M676 

@EA_Blueberry I uninstalled and reinstalled Origin and it worked. I'm finally able to play the game at its full capacity!

I'm happy it finally worked, although the links you sent me show other players coming across the same problem in the near future after they had fixed it. If I come across the same problem again, is there a known fix besides rebooting/reinstalling?

I am still having the issue after reinstalling origin

@You_Duked 

Can you try reinstalling both Origin and Madden NFL? Once both are installed,  restart your PC and right-click on the Origin desktop shortcut to see if running as administrator gets the game to launch for you.

Here are more PC troubleshooting steps below:

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

• Gamertag/PSN ID: DekaPDJ
• Platform you play on: Playstation 5
• Last time you attempted to launch the game (date & time/time zone) : September
• Are you stuck at the loading screen or unable to select any game modes at the menu: I'm unable to select any game mode at the main menu

FYI - after a lot of back and forth, trying to figure out a fix for this (even after the full version was added to EA Play), I was finally able to get it working once customer support removed the Madden 21 TRIAL from my Origin account. Reinstalled the game via Steam and everything works fine, so far. More than a bit ridiculous but it seems to just be a handshake issue with how trials are handled between Steam and Origin atm.