I am having the same problem that you described. I purchased my Xbox One Madden bundle at midnight on 8/26 from Gamestop. I have contacted Microsoft support by phone. They acknowledged that there may be a problem, and told me to wait a couple of days for the fix, and that they would be calling me back with the resolution. Being hopeful.
@DatMonKey wrote:Good morning,
The gist of the issue is that my bundle download code has not prompted me to download the full game (system acknowledges that code has been used) and I only have the option to purchase for full price. Used trail version and received prompt that code was accpeted and 🏀 Pro Packs were available (part of bundle deal). Once trial time was up, locked out of game and prompted to purchase. Any attempts to download game pushed me to purchase and re trying download code did not work.
Not sure if Amazon issue or can be helped here. I appreciate the help.
More detail below:
I purchased the Madden 15 Xbox One bundle from Amazon and used the provided code to download the full game. I entered the code and was prompted to accept the terms of the game and selected 'Confirm'.
The system did not prompt me to download the game and when I searched the digital game, was prompted to purchase for full price.
I tried the download code again and recieved a message relating to issues and to try the code one more time.
On the third try I received a message that I now owned an Xbox bundle (no mention of which bundle) and tried to search and download the digital copy again only to be prompted again to purchase for full price.
I went ahaead and purchased the EA Access to get in the game and was able to use the trial, but received a prompt that my code was accepted and my Pro Pack bundles 🏀 were wating in the MUT hub.
The game/system seem to have my game access mixed up.
