Forum Discussion

Carbros6629's avatar
Carbros6629
3 years ago
Solved

Received a loss for a win in MUT Champions!!

I was on a two-game streak in MUT Champions at the time and this would've been my third. I won my game in overtime, I then pressed the finish game icon on the post-game screen. An error occurred, I t...
madden nfl 23
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Carbros6629 We might have run into something toward the end of the match that prompted this, we can try running through the following based on your platform and check if this continues repeatedly. 

    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
Carbros6629's avatar
Carbros6629
3 years ago

I'm not sure exactly but I know it was something to do with connection. Even if there was a connection issue I don't understand why the game would count as a loss because the error occurred after the game was officially complete. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @Carbros6629 We might have run into something toward the end of the match that prompted this, we can try running through the following based on your platform and check if this continues repeatedly. 

  • Connection and Advance Connection Guides 
  • Check any AV or Firewall that might interfere/control network traffic
  • Check your Modem/router settings for anything that may block/interfere with network traffic
  • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Carbros6629's avatar
    Carbros6629
    3 years ago

    Thanks, I guess that'll help for future issues. It's just concerning to me that I lost out on rewards and a chance to continue forward in champions because of a problem on EA's end. Is there any sort of compensation I can receive? 

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,113 PostsLatest Activity: 5 years ago