Good evening Gents, @EA_Kent , @EA_Blueberry , @EA_Illium , @EA_Barry
It's been an extremely frustrating year of Madden on PC. Especially for the NMS players as it seems like there is always on going issues with broken sets and rewards not being granted after being earned. I have contacted EA Help various times this month and I am just getting the same answers that "the team is looking into it" but I have yet to be compensated for the below issues and rewards. Where else do we need to go in order to get these issues fixed and corrected. Please advise.
Cases I currently have open regarding all these issues:
- 125266079
- 124933450
- 126698802
Rewards that I am owed:
2-87 BND All Conference player from house rules and solo challenges
1-88 OVR BND AKA Player
1-90 OVR BND TOTW Fantasy Pack (Champion/POTW)
1-90 OVR BND Harvest Hero Fantasy Pack from House Rules
Broken issues:
1-90 BND OVR Most Feared Player Fantasy pack
Joe Perry Team Diamond Set
Screenshot: 2-87 BND All Conference player from house rules and solo challenges
Screenshot: 1-88 OVR BND AKA Player
Screenshot: 1-90 OVR BND TOTW Fantasy Pack (Champion/POTW)
Screenshot: 1-90 OVR BND Harvest Hero Fantasy Pack from House Rules
Screenshot: Broken 1-90 BND OVR Most Feared Player Fantasy pack
Video of Broken Team Diamond Joe Perry set:
Why do we even have to go through multiple support methods to attempt to be made right?
The people that missed exp and items MUST be reimbursed. If that means you must give EVERYONE the items/exp because you cannot figure out who is owed or it would take to much work, then you do it.
These are not difficult concepts to grasp. Anyone serious about customer relations and retention could explain why this is something you should WANT to do proactively. We should not have to badger you and have the media write constant articles on the poor state of them game to get things addressed.
I think we have been beyond patient. Why are the executives refusing to provide the team the appropriate ( required ) resources to get this done? Some of these issues are months old, even day one issues.
Who is responsible for this? Who thinks it is okay to not provide what players have earned? There is a name and I think we should know. The CEO is ultimately responsible so I guess that is who we report to the media and the NFL has created the culture at the company that sees this as acceptable?
When trying to redeem 95 OVR Ghost of MUT Past set I am getting an error that says: "Our servers cannot process your request at this time."
Platform(Include which Generation): Steam
PSN ID or Gamer Tag: AL33T-DAWG
Type of Network being used: Wired Cable Ethernet
Date/time issue occurred: 9:30 AM 1/4/2023
What were you doing when it happened? Trying to redeem Ghost of MUT Past set
What was the last action you completed before it happened? Pressing A to confirm redeeming Ghost of MUT Past set
How often does the bug occur? Whenever I try to redeem the set. Have tried multiple times with restarts.
Steps: How can we find the bug ourselves? All I am doing is trying to redeem the set.
Also, include any troubleshooting, Screenshots/Clips you might have: I tried uploading a video it said it was too large. I reduced the size to below the level it said it gave me a new level and said it was too large. I reduced the size to that level and got this error: The file maddenglitchsizereduced.mp4 does not have a valid extension for an attachment and has been removed. jpg, pdf, docx, mpp, xls, ppt, pptx, rar, zip, jpeg, png, txt, log are the valid extensions. I uploaded it as a .zip file and it said invalid extension.
EA claims this isn't an issue and hasn't heard from anyone.
I've given up on EA support - they are not only terrible, they are useless and haven't solved a single problem.
I have 15 minutes of videos showing this.
still an issue... but support says no one else has reported. so it's not a bug. it's my fault.
