Redeeming various sets error "Our Servers Cannot process your request"

3 years ago

Good evening Gents, @EA_Kent , @EA_Blueberry , @EA_Illium , @EA_Barry

It's been an extremely frustrating year of Madden on PC. Especially for the NMS players as it seems like there is always on going issues with broken sets and rewards not being granted after being earned. I have contacted EA Help various times this month and I am just getting the same answers that "the team is looking into it" but I have yet to be compensated for the below issues and rewards. Where else do we need to go in order to get these issues fixed and corrected. Please advise.

Cases I currently have open regarding all these issues:

- 125266079

- 124933450

- 126698802

Rewards that I am owed:

2-87 BND All Conference player from house rules and solo challenges

1-88 OVR BND AKA Player

1-90 OVR BND TOTW Fantasy Pack (Champion/POTW)

1-90 OVR BND Harvest Hero Fantasy Pack from House Rules

Broken issues:

1-90 BND OVR Most Feared Player Fantasy pack

***When you open the pack it just gives the following error message and kicks me out of Ultimate Team***
Error Message: Our Servers cannot process your request at this time. Please try again later

Joe Perry Team Diamond Set

I have all the set pieces to complete the set, but when I put in the last card or attempt to redeem it, the game crashes and kicks me out of ultimate team and it doesn't grant the player at all.

Screenshot: 2-87 BND All Conference player from house rules and solo challenges