Forum Discussion

Boettner43's avatar
7 years ago

Says trial is over with 5 hours left!

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred Today
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug It says that I don’t have any trial time left in the game. On my playstaion home screen it shows 5 hours left which is the correct amount!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the game with time left on your trial but it won’t work
What happens when the bug occurs? I can’t play the trial
What do you expect to see? The actual game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Boett90
Date/time issue occurred Today
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug It says that I don’t have any time in my trial left in the game but on my Playstaion home screen it says I still have 5 hours!
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? Won’t let me play
What do you expect to see? The actual game
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

2 Replies

  • This keeps happening to me as well and I have almost 8 hours left. Every time I go into Madden 20 it says thanks for playing the trial but when I hit the app to play it, it prompts me before that I have almost 8 hours

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @CodyPen11 @Boettner43 

    RESTORE LICENSES

    1. On the XMB (main menu of PS4), using the controller scroll right to the Settings.
    2. Select the option for PlayStation™Network/Account Management.
    3. Choose Restore Licenses.
    4. Select Restore.

    Please let us know if this corrects the issue for you, thanks.

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