Forum Discussion

babyturk1's avatar
3 years ago
Solved

Servers cannot process your request at this time

Hi i play on current gen xbox 1 and for some reason some of my ultimate challenges like the Legends, Team Captains, Hispanic Heritage, and AKA won’t work and it says that the “service can’t process m...
  • EA_Illium's avatar
    3 years ago

    Hi @babyturk1 I would recommend trying the following steps if you have not yet, and checking if this continues.

    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart