Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? Grizz 937
Date/time issue occurred 10/09/2020 and 10/16/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Champions
Summarize your bug Two weeks in a row now I will finish my second to last Solo Battles for the week, I will head back to the Solo Battles menu and the game will say pending results and kick me back to the main menu. When I click on Solo Battles it will show I have 0 games remaining. This is very frustrating because I have now missed out on Legend rewards because it won't let me play my final game. I only need 15,611 score to achieve Legend but the game screwed me out of it AGAIN.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Solo Battles
What happens when the bug occurs? I miss out on rewards because I cannot complete my final Solo Battle.
What do you expect to see? 13 Solo Battles a week and not 12
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Idk
Same exact issue second week in a row. Very frustrating play 12 games and missing out on top rewards. Not worth playing anymore.
Same exact issue this week
I did play the Bonus team then played one more and it was locked after that last week I played bonus team last and it worked fine no issues
I contacted EA and they told me the game is working as intended and I forgot my count...
Nikhil (10/17/2020, 10:49:45 AM): Hi Mike, How can I assist you today?
(10/17/2020, 10:49:56 AM): After i finish my 12th game i get a rewards pending message and I am unable to play my last game. This the second week in a row. Both weeks I scored high enough to be in the top 25 if I finished the last game.
(10/17/2020, 10:50:06 AM): Solo battles
Nikhil (10/17/2020, 10:51:27 AM): I am sorry, I didn't get your issue completely.
Nikhil (10/17/2020, 10:51:38 AM): Would you mind explaining a little more?
(10/17/2020, 10:52:14 AM): I am unable to play the last agme in solo battles
(10/17/2020, 10:53:28 AM): after playing the second to the last game I am not given the option to play the last. I get a rewards pending after completion of the the 12thh game
Nikhil (10/17/2020, 10:54:43 AM): I am here to help you with your Solo battle issue.
Nikhil (10/17/2020, 10:54:50 AM): Can I have Email linked with your EA account?
(10/17/2020, 10:54:57 AM): *****[edit: email address removed]
Nikhil (10/17/2020, 10:55:16 AM): Thanks
Nikhil (10/17/2020, 10:55:22 AM): Allow me a moment to check it for you.
Nikhil (10/17/2020, 11:00:19 AM): Thanks for waiting.
Nikhil (10/17/2020, 11:00:37 AM): I have checked and confirmed the issue with my team and they inform me that there is no such issue going in game,
Nikhil (10/17/2020, 11:00:45 AM): The game is working as intended.
Nikhil (10/17/2020, 11:01:06 AM): And it seems that you forgot the count of matches there.
Nikhil (10/17/2020, 11:01:26 AM): Please be rest assured that everything is working fine and you can continue your game there without any worry.
(10/17/2020, 11:02:07 AM): That is incorrect. The game shows I only played 12 games. If you check the ea help forums I am not the only one with this issue
I've had mutliple customer service conversations that all sound like that. Ea trying to blame the consumer for mistakes they made.
I have had the same issue for the past two weeks. After playing my second to last Solo Battle for the week, the game says pending results and sends me to the main menu. When I click on Solo Battles, I no longer have the option to select an opponent. I have attached a screenshot.
