Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? Grizz 937
Date/time issue occurred 10/09/2020 and 10/16/2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Champions
Summarize your bug Two weeks in a row now I will finish my second to last Solo Battles for the week, I will head back to the Solo Battles menu and the game will say pending results and kick me back to the main menu. When I click on Solo Battles it will show I have 0 games remaining. This is very frustrating because I have now missed out on Legend rewards because it won't let me play my final game. I only need 15,611 score to achieve Legend but the game screwed me out of it AGAIN.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Solo Battles
What happens when the bug occurs? I miss out on rewards because I cannot complete my final Solo Battle.
What do you expect to see? 13 Solo Battles a week and not 12
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Idk
I contacted EA and they told me the game is working as intended and I forgot my count...
Nikhil (10/17/2020, 10:49:45 AM): Hi Mike, How can I assist you today?
(10/17/2020, 10:49:56 AM): After i finish my 12th game i get a rewards pending message and I am unable to play my last game. This the second week in a row. Both weeks I scored high enough to be in the top 25 if I finished the last game.
(10/17/2020, 10:50:06 AM): Solo battles
Nikhil (10/17/2020, 10:51:27 AM): I am sorry, I didn't get your issue completely.
Nikhil (10/17/2020, 10:51:38 AM): Would you mind explaining a little more?
(10/17/2020, 10:52:14 AM): I am unable to play the last agme in solo battles
(10/17/2020, 10:53:28 AM): after playing the second to the last game I am not given the option to play the last. I get a rewards pending after completion of the the 12thh game
Nikhil (10/17/2020, 10:54:43 AM): I am here to help you with your Solo battle issue.
Nikhil (10/17/2020, 10:54:50 AM): Can I have Email linked with your EA account?
(10/17/2020, 10:54:57 AM): *****[edit: email address removed]
Nikhil (10/17/2020, 10:55:16 AM): Thanks
Nikhil (10/17/2020, 10:55:22 AM): Allow me a moment to check it for you.
Nikhil (10/17/2020, 11:00:19 AM): Thanks for waiting.
Nikhil (10/17/2020, 11:00:37 AM): I have checked and confirmed the issue with my team and they inform me that there is no such issue going in game,
Nikhil (10/17/2020, 11:00:45 AM): The game is working as intended.
Nikhil (10/17/2020, 11:01:06 AM): And it seems that you forgot the count of matches there.
Nikhil (10/17/2020, 11:01:26 AM): Please be rest assured that everything is working fine and you can continue your game there without any worry.
(10/17/2020, 11:02:07 AM): That is incorrect. The game shows I only played 12 games. If you check the ea help forums I am not the only one with this issue
I've had mutliple customer service conversations that all sound like that. Ea trying to blame the consumer for mistakes they made.
