Solo Battles Glitch (Not allowed to play last game) 3+ weeks issue.

Hey, Solo Battle players.

Your concerns have been raised up to the team and we'll update this thread as soon as we find out more details around this. There were reports of players on Xbox One experiencing DNFs for the Chicago Bears game which resulted in compensation sent out to them. 

See this tweet: https://twitter.com/MaddenNFLDirect/status/1318962356135788544

Do you all remember if it was the Chicago Bears challenge you were selecting when the generic teams were showing up? 

To avoid any confusion, if a DNF occurs the 13th game will not be available. 

same here. each time reported here, but completely ignored

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? ScifiDawg
Date/time issue occurred Sunday, November 22, 2020
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Without any DNFs happening, the 13th game of Solo Battles (SB) is not available to play. After completing the 12th game without a DNF, the Pending Game Results screen appears. You can click on the 13th game; however, the pending game results screen appears again. If you leave SB and re-enter, the challenges are no longer available. This issue has happened to me 4 times since September. Without having the 13th game available to be played hampers your chances to be in the top 100.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? It seems to happen when I play at least the last two games on Sunday after 10:30 AM.
What happens when the bug occurs? After successfully completing the 12th game, the Pending Game Results screen appears prematurely.
What do you expect to see? No Pending Game Results Screen until I play the 13th challenge.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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N/A

I also had this happen today. and it happened last week. i have 281260 with 12 games, i would be in the top 50 currently if i get a 13th game. 

Product: Madden NFL 21
Platform: PC
Which console generation do you have? PC
What is your gamertag/PSN ID? Ekulizer
Date/time issue occurred last week, but this also happened today on 11-22-20
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After completing the 12th solo battle, the game will not let you select the 13th game. It just says pending rewards and gives you 25 coins for competing the weekly event. I cannot even select the 13th game to choose all madden then start and play the game. This is not even an option. It just ends the event.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? This week, just like the others, I was poised to be top 50 and then this happened. EA has a terrible customer service response and the online people just end the chat and will not let you speak to any managers. I want my rewards or at least my chance to play for them... I'd say EA has taken at least 1.5 million coins from me by allowing this glitch to continue. I want my coins EA! Fix this now! And stop calling this a connection issue.
What happens when the bug occurs? The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.
What do you expect to see? All of my coins I have been screwed out of for the 2 times thos has happened. I have reported it each time and nothing has ever been given to me for the inconvenience. Tou guys need to make this right for myself and everyone that has has this issue. Of you do not reward my previous weeks of the issue, then so be it, but I either want top 50 rewards this week or to be able to play the 13th game to see where I truly finish.
PS4 Crash Reporting: Please copy the text you put in the crash report here. The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.
What is the AMD or Nvidia Model Number of your graphics card? Geforce GTX 1060 5gb
Enter RAM memory size in GB: 16 gb. 

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The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.

Product: Madden NFL 21
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID? Ekulizer
Date/time issue occurred 11/22/2020 5:20 pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After completing the 12th solo battle, the game will not let you select the 13th game. It just says pending rewards and gives you 25 coins for competing the weekly event. I cannot even select the 13th game to choose all madden then start and play the game. This is not even an option. It just ends the event.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This week, just like the others, I was poised to be top 50 and then this happened. EA has a terrible customer service response and the online people just end the chat and will not let you speak to any managers. I want my rewards or at least my chance to play for them... I'd say EA has taken at least 1.5 million coins from me by allowing this glitch to continue. I want my coins EA! Fix this now! And stop calling this a connection issue.
What happens when the bug occurs? The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.
What do you expect to see? All of my coins I have been screwed out of for the 2 times thos has happened. I have reported it each time and nothing has ever been given to me for the inconvenience. Tou guys need to make this right for myself and everyone that has has this issue. Of you do not reward my previous weeks of the issue, then so be it, but I either want top 50 rewards this week or to be able to play the 13th game to see where I truly finish.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Geforce GTX 1060 5gb
Enter RAM memory size in GB 16 gb

‌

I also had this happen today. and it happened last week. i have 281260 with 12 games, i would be in the top 50 currently if i get a 13th game. 

Product: Madden NFL 21
Platform: PC
Which console generation do you have? PC
What is your gamertag/PSN ID? Ekulizer
Date/time issue occurred last week, but this also happened today on 11-22-20
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After completing the 12th solo battle, the game will not let you select the 13th game. It just says pending rewards and gives you 25 coins for competing the weekly event. I cannot even select the 13th game to choose all madden then start and play the game. This is not even an option. It just ends the event.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? This week, just like the others, I was poised to be top 50 and then this happened. EA has a terrible customer service response and the online people just end the chat and will not let you speak to any managers. I want my rewards or at least my chance to play for them... I'd say EA has taken at least 1.5 million coins from me by allowing this glitch to continue. I want my coins EA! Fix this now! And stop calling this a connection issue.
What happens when the bug occurs? The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.
What do you expect to see? All of my coins I have been screwed out of for the 2 times thos has happened. I have reported it each time and nothing has ever been given to me for the inconvenience. Tou guys need to make this right for myself and everyone that has has this issue. Of you do not reward my previous weeks of the issue, then so be it, but I either want top 50 rewards this week or to be able to play the 13th game to see where I truly finish.
PS4 Crash Reporting: Please copy the text you put in the crash report here. The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.
What is the AMD or Nvidia Model Number of your graphics card? Geforce GTX 1060 5gb
Enter RAM memory size in GB: 16 gb. 

‌

The event ends immediately after the 12th game is completed. It will not give you the choice to select the 13th game, it just says pending rewards.

I faced this bug twice two weeks in a row (I was not allowed to play my 13th game in both occassions; I think it was in October or early November). there was an attempt to fix this bug in the December update but obviously it did not solve this issue completely.

about 3-4 weeks ago it happened to me another time but after my first (!) Solo Battle game. that's one of the reasons why I'm even more convinced that it might be related to the cache (see suggested approaches below) because I played one game on my laptop the week before. I was not able to finish that game because the game crashed (but I think it was an issue of my laptop, not the game itself). I did not play any more Solo Battle games that week. In the following week I played my first Solo Battle game on my PC (as I usually do) and won the game. after that game, I got the "no event available" (or something like that as it usually shows up when completing the final, i.e. 13th, game). well, very frustrating... I opened the Solo Battle menu on Friday (maybe Saturday; but it was later than the Friday update not allowing me to get the Wedneday opponents when doing the update) the next time and was surprised that I could update opponents and got 4 more games from the Friday update (although there were no opponents visible on the screen before triggering the update; as they normally do...). I remember that I opened Madden on my laptop between playing my Monday game and opening the Solo Battle menu on Friday or Saturday on my PC. since I obviously got different counts of played Solo Battle games on my devices, I guess there is something corrupted happening in the cache and/or the cloud sync....

anyways, as far as I'm aware of, there are currently 2 approaches/workarounds that seem to work at least for some players.

1. clearing the cache (as described above, I'm quite convinced now that the issue is cache related): the game saves (user-specific) information there. if something corrupted is stored there, it seems to interfere with the counter of Solo Battle games (or maybe cause the bug directly). how to do that: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
2. avoid playing too many games in a row in one session: for me (and I've read from other players too) it seems to work to restart the game (i.e. Madden) between Solo Battle games if I want to play more than 2-3 Solo Battle games in a row. I guess this approach might help to avoid that the cache interferes with the counter for played Solo Battle games.