Community AdminReceived word the Solo Battles for this week should be working as intended and those preciously experiencing issues that was reported in this thread should have access to all games. Please keep me updated on this thread throughout the week to confirm you're able to access the 13th game.
EA Staff (Retired)Hey @TheKcChiefs22 ,
Just a heads up. I have been moving for the last 3 weeks and handling some personal matters so I have been unable to respond to your question. @EA_Blueberry has already reached out to the studio to see if they can investigate this issue as it seems to be an account specific issue. Unfortunately, we will not acknowledge a specific account related issue on GMM. The goal of GMM is really to update on overall issues impacting all of our players.
We need to understand why the issue is happening first before we can discuss make-rights and any additional steps. If the glitch happens again for you this week, please let us know. This information will be helpful. The goal will be to make sure we address the problem with your specific account as this is not happening to all players at this time.
Have a good day!
K
EA Staff (Retired)For other players impacted in this thread. I have sent the thread over to some engineers to see if they can take a look as well. No promises on when someone can look at this; however, I am asking folks to take a look at the information in these threads to see what steps would need to be taken. Thanks for your patience.
Again, seeing that most players are not having this issue at this time, this could be a specific account type of issue. I know we want all this information shared on GMM, but we can't always do that until we full investigate the matter. The goal right now should be to find out why this is happening to a very small number of users while it is not happening to all other players.
K
@EA_KRAELO , @EA_Blueberry
First and foremost, thank you for your reply and hope you have safe travels whilist moving. Hope all has been well. Also would like to thank Blueberry once again for escalating the issue, and taking the time to acknowledge this solo battle issue.
On topic:
Things to look at for your development team:
As for Make-Rights, ETC. I understand you're in the process of moving, and I also understand BlueBerry is communicating with the team. But overall, us players have spent 30+ hours in those 2 weeks of rewards loss. It's not a simple loss, it's 1.2m+ worth of loss, while that may not seem like "a lot" that's literally 2 bundles worth of rewards gone because of a loop glitch. It's frustrating when we report issues to "EA Help" chat and they tell us we disconnected in a game we know we didn't. The EA Chat system was extremely frustrating because they just marked the issue off, and never escalated the issue to the team. But yeah, 30+ hours of time to get 100k rewards when we have provided all the proof we can provide (even video proof of both times it happened to my account alone & the scores I had) which proves top 10 both weeks I got knocked to legend.
EA Staff (Retired)Thanks for the feedback @TheKcChiefs22
I spoke with a few engineers today and unfortunately, by looking at your gamertag and logs, they are unable to find what could be causing this issue. However, I do have a support channel open right now and what they requested is if this issue happens again (which from the sounds of it, this could happen to you again), that you provide me the date, time and time zone when this happens again on the 13th game. If possible, please send me your video as well like you did on Twitter.
If you have the Muthead forum post, please feel free to share as well.
Once we can figure out what is causing this issue, we can work with the Madden Live Service team and the Customer Care to see what can be done going forward to address the issue for players impacted.
Regarding your experiences with EA Chat and EA Help, I will discuss this with our studio representative for Customer Care to see how we can improve the process.
Have a great night!
K
Happened to me today, was averaging 26000 after 12 games. destined for top 25..please help I need the rewards to progress!
