Community Admin@EA_Blueberry I have DM'ed you. Moving forward though on-topic, I highlighted bulleted points in the previous message, any possible answers to those as community managers?
A public tweet would go along way directing users that are having the solo battles issue, I can't emphasize that enough, would there be a reason this hasn't been done yet? Seems like reaching out to everyone who has been affected over the last 3 weeks would be beneficial to the community.
Community AdminCommunity Admin@EA_BlueberryThis post is not meant as an attack on you because I think you're truly doing your best here, but this has been an unacceptable experience from a customer's point of view. I have spent hard earned money and my scarce free time investing in this game. I, and others, have given all the details I possibly can explaining this issue for you, and it seems possible that its going to happen to me again this week (I have been booted to the main menu after the game score screen on a few solos, although the scores have counted for all of them so far). Not only that, but I have opened TWO different EA Help tickets, and in one of them I was guaranteed a make right IF the devs found out that there was a problem, which there clearly is from this thread. Now, you are telling me that those make rights are absolutely not guaranteed, and by your language I'm beginning to think that you guys have absolutely no intention of even trying to give one. And given how long this has been going on, it makes me seriously question how committed the team is to resolving this issue. I understand that its possible the dev team may have to go through corporate or something in order to make decisions like that, but someone needs to remind the suits that this company's reputation for greed and dishonesty isn't exactly sparkling. I've heard all the reports of treating customer's poorly throughout the years, but I've always stuck around because I'm a fan of the license you guys have exclusive rights to. But now I am one of the customers making a report, and I'm seriously starting to question whether or not this game is worth my time and effort. Its supposed to be enjoyable, but the past 2-3 weeks have been nothing but frustration. Hell, the only reason that I even invested myself back into MUT was because you guys refused to take Franchise Mode seriously. Now I'm realizing that the franchise folks are not alone in their displeasure.
I sincerely hope that you are able to convince the dev team of the seriousness that they need to take this issue, and of the need to appease their VERY disgruntled customers. At the absolute minimum, they should put out a public tweet acknowledging this issue and I can't stress enough how important that is.
I truly do appreciate your efforts in this matter and I hold no resentment towards you at all, personally or professionally. But I hope that I have illustrated just how frustrated I am with this experience. I'm sure others are even more irritated than I am.
4th week. Gamer tag, punx73. 7:31 central time. Your site won't let us up load video.
Update:
I was able to finish my solo battles last week and this week. Both in which I finished all of the solo battles on Friday. I'm not sure this is a work around, but it has worked for me the last 2 out of 3 weeks. With that said, that's asking a lot because the solo battles being top of the leaderboard takes a lot of time per game to complete. So I probably wouldn't be able to finish them every week on Friday.
Would really like more updates on this once you get them, because this seems like the issue is reoccurring each and every week with new players, which means it's affecting more and more of your player base than you actually think. I still think a tweet directing users here who's solo battles are getting glitched on a weekly basis. I'm not sure they requirements that deserve a tweet but I think if any player is being affected whether it be a singular account issue, or a wide spread issue a tweet is worth directing them as a community manager, every player should matter.
Once again, thanks for acknowledging the issue, hope it's resolved soon.
Mine crashed again for the fourth week, right after the 12 game closes. It happened on Friday at 7:31 p.m, Central Time. So while I'm glad yours have worked Chiefs, playing early didn't solve the issue for me.
I'm just gonna bump this thread because we haven't heard from anyone in a few days. Would appreciate an update. Haven't started my final round of solos yet, because I'm waiting to see if it gets fixed. Not sure if its gonna happen to me this week or not, but I'll be able to tell after playing 1-2 of these remaining solos
