Community AdminCommunity Admin@EA_BlueberryThis post is not meant as an attack on you because I think you're truly doing your best here, but this has been an unacceptable experience from a customer's point of view. I have spent hard earned money and my scarce free time investing in this game. I, and others, have given all the details I possibly can explaining this issue for you, and it seems possible that its going to happen to me again this week (I have been booted to the main menu after the game score screen on a few solos, although the scores have counted for all of them so far). Not only that, but I have opened TWO different EA Help tickets, and in one of them I was guaranteed a make right IF the devs found out that there was a problem, which there clearly is from this thread. Now, you are telling me that those make rights are absolutely not guaranteed, and by your language I'm beginning to think that you guys have absolutely no intention of even trying to give one. And given how long this has been going on, it makes me seriously question how committed the team is to resolving this issue. I understand that its possible the dev team may have to go through corporate or something in order to make decisions like that, but someone needs to remind the suits that this company's reputation for greed and dishonesty isn't exactly sparkling. I've heard all the reports of treating customer's poorly throughout the years, but I've always stuck around because I'm a fan of the license you guys have exclusive rights to. But now I am one of the customers making a report, and I'm seriously starting to question whether or not this game is worth my time and effort. Its supposed to be enjoyable, but the past 2-3 weeks have been nothing but frustration. Hell, the only reason that I even invested myself back into MUT was because you guys refused to take Franchise Mode seriously. Now I'm realizing that the franchise folks are not alone in their displeasure.
I sincerely hope that you are able to convince the dev team of the seriousness that they need to take this issue, and of the need to appease their VERY disgruntled customers. At the absolute minimum, they should put out a public tweet acknowledging this issue and I can't stress enough how important that is.
I truly do appreciate your efforts in this matter and I hold no resentment towards you at all, personally or professionally. But I hope that I have illustrated just how frustrated I am with this experience. I'm sure others are even more irritated than I am.
4th week. Gamer tag, punx73. 7:31 central time. Your site won't let us up load video.
