This just happened to me again. This time it was the featured opponent and I was on pace for top 10 rewards. I get top 25 weekly and this is a major time sink. I am getting tired of my time being wasted and devalued by your company. This may be the final nail in the coffin for me in regards to your game. I cannot continue to waste 10+ hours each week to continue to have rewards taken out of my hand due to your incompetence. I am now in a similar boat as The KcChiefs22 as I have lost out on at least a million + in coin rewards. This cannot continue to happen. Compensation needs to be dished out as this is absolutely unacceptable.
Product: Madden NFL 21
Platform: Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Brande-monium
Date/time issue occurred 9:30 P.M. MST on November 7th, morning of October 11th
What type of issue do you have? Gameplay, Availability of solo battles
Which mode has this happened in? Ultimate Team- Solo Battles
Which part of the mode? Solo Battles
Summarize your bug The 13th game of the week is disappearing once we complete the 12th game. In previous weeks, saving the featured opponent has allowed me to play all games. That was not the case this week as it disappeared once I completed the final game. It appears that some are able to play all games if they get them completed by Friday. That is extremely hard to do as each game takes upwards of an hour to complete when we are going for top 100 rewards. This has now happened to me twice. Both times I would have been in the top 10. That is over a million in coins that are being taken from me. This is unacceptable. EA“help” believes it’s a connectivity issue. This is so far from the truth, but then again look who is providing the analysis. I have wasted over 20 hours playing this mode and my earned rewards are taken from me. That is not counting the amount of hours I have tried to get the matter resolved through EAHelp. This is a major issue that needs to be resolved. This didn’t start happening until we had that Dolphins fiasco a few weeks back. It appears that those who played that game are being adversely affected. So now I have spent 10+ hours this week to receive rewards that would have taken me 2 ½ to get. Fix the problem and compensate your customers that have been affected by your continual mishaps. Mistakes happen, we get that. But once mistakes happen, you take responsibility and do the right thing. Here’s your chance.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? KCChiefs tweet https://twitter.com/TChiefs22/status/1319904269433294848. Playthe game, it will surely happen to you
What happens when the bug occurs? You can't play the last solo battles game, therefore losing your rewards. A controller gets thrown, I scream at my wits end, and then I scramble angrily to Twitter and let my furious fingertips express their deepest emotions. I then tell myself that I am done with Madden/EA only to realize that I have fallen under your spell once more when Monday rolls around. I then get the correct rewards for a few weeks and realize my temper got the best of me. BUT WAIT! A few weeks pass and I am on a roll again, top 10 is in sight. I am especially glad because I had to have scored over 26,200 on my 12th game for this week. I eagerly end the game to see the dreaded 25 coin quicksell and no featured opponent available. It is at this moment that I begin to see myself in that cooky feller from Split. Is this descriptive enough?
What do you expect to see? Expect or want? I expect nothing to be done as your track record isn’t the best. I WANT to see you take responsibility for your mishaps and do the right thing and give all of us that have been affected our rightfully earned rewards. Here’s a quarter for your wishing well.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A
