Product: Madden NFL 21
Platform: Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Brande-monium
Date/time issue occurred 9:30 P.M. MST on November 7th, morning of October 11th
What type of issue do you have? Gameplay, Availability of solo battles
Which mode has this happened in? Ultimate Team- Solo Battles
Which part of the mode? Solo Battles
Summarize your bug The 13th game of the week is disappearing once we complete the 12th game. In previous weeks, saving the featured opponent has allowed me to play all games. That was not the case this week as it disappeared once I completed the final game. It appears that some are able to play all games if they get them completed by Friday. That is extremely hard to do as each game takes upwards of an hour to complete when we are going for top 100 rewards. This has now happened to me twice. Both times I would have been in the top 10. That is over a million in coins that are being taken from me. This is unacceptable. EA“help” believes it’s a connectivity issue. This is so far from the truth, but then again look who is providing the analysis. I have wasted over 20 hours playing this mode and my earned rewards are taken from me. That is not counting the amount of hours I have tried to get the matter resolved through EAHelp. This is a major issue that needs to be resolved. This didn’t start happening until we had that Dolphins fiasco a few weeks back. It appears that those who played that game are being adversely affected. So now I have spent 10+ hours this week to receive rewards that would have taken me 2 ½ to get. Fix the problem and compensate your customers that have been affected by your continual mishaps. Mistakes happen, we get that. But once mistakes happen, you take responsibility and do the right thing. Here’s your chance.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game, it will surely happen to you
What happens when the bug occurs? You can't play the last solo battles game, therefore losing your rewards. A controller gets thrown, I scream at my wits end, and then I scramble angrily to Twitter and let my furious fingertips express their deepest emotions. I then tell myself that I am done with Madden/EA only to realize that I have fallen under your spell once more when Monday rolls around. I then get the correct rewards for a few weeks and realize my temper got the best of me. BUT WAIT! A few weeks pass and I am on a roll again, top 10 is in sight. I am especially glad because I had to have scored over 26,200 on my 12th game for this week. I eagerly end the game to see the dreaded 25 coin quicksell and no featured opponent available. It is at this moment that I begin to see myself in that cooky feller from Split. Is this descriptive enough?
What do you expect to see? I expect to see you take responsibility for your mishaps and do the right thing and give all of us that have been affected our rightfully earned rewards. Here’s a quarter for your wishing well.
While this issue did not effect me for the last 2 weeks, I know it has lost me over 1.2m+ in rewards, and still could effect me going forward till a solution is found. I still have concerns for the solo battle community, while we're not getting much communication from the team or even acknowledged on their social media/GMM stream as having an issue when we spend countless hours grinding.
This is an on-going issue, with users providing time / dates of being affected by the issue. What I do not understand is to why I don't have a formal reply as to why a tweet isn't issued directing them to this thread or an on-going thread to resolve the issue. Regardless if it affects one player, or multiple players a tweet directing users who doesn't understand where to go for this issue is extremely helpful in any situation. Not posting a tweet, really looks like we're not an important enough issue for this to be resolved in a timely manner.
My concerns:
I appreciate your teams effort's into responding to us in assistance with escalating the issue, but can we get updates from the team? Can whoever is working on this issue, acknowledge solo battles is broken and needs to be fixed?
