Product: Madden NFL 21
Platform: Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Brande-monium
Date/time issue occurred 9:30 P.M. MST on November 7th, morning of October 11th
What type of issue do you have? Gameplay, Availability of solo battles
Which mode has this happened in? Ultimate Team- Solo Battles
Which part of the mode? Solo Battles
Summarize your bug The 13th game of the week is disappearing once we complete the 12th game. In previous weeks, saving the featured opponent has allowed me to play all games. That was not the case this week as it disappeared once I completed the final game. It appears that some are able to play all games if they get them completed by Friday. That is extremely hard to do as each game takes upwards of an hour to complete when we are going for top 100 rewards. This has now happened to me twice. Both times I would have been in the top 10. That is over a million in coins that are being taken from me. This is unacceptable. EA“help” believes it’s a connectivity issue. This is so far from the truth, but then again look who is providing the analysis. I have wasted over 20 hours playing this mode and my earned rewards are taken from me. That is not counting the amount of hours I have tried to get the matter resolved through EAHelp. This is a major issue that needs to be resolved. This didn’t start happening until we had that Dolphins fiasco a few weeks back. It appears that those who played that game are being adversely affected. So now I have spent 10+ hours this week to receive rewards that would have taken me 2 ½ to get. Fix the problem and compensate your customers that have been affected by your continual mishaps. Mistakes happen, we get that. But once mistakes happen, you take responsibility and do the right thing. Here’s your chance.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game, it will surely happen to you
What happens when the bug occurs? You can't play the last solo battles game, therefore losing your rewards. A controller gets thrown, I scream at my wits end, and then I scramble angrily to Twitter and let my furious fingertips express their deepest emotions. I then tell myself that I am done with Madden/EA only to realize that I have fallen under your spell once more when Monday rolls around. I then get the correct rewards for a few weeks and realize my temper got the best of me. BUT WAIT! A few weeks pass and I am on a roll again, top 10 is in sight. I am especially glad because I had to have scored over 26,200 on my 12th game for this week. I eagerly end the game to see the dreaded 25 coin quicksell and no featured opponent available. It is at this moment that I begin to see myself in that cooky feller from Split. Is this descriptive enough?
What do you expect to see? I expect to see you take responsibility for your mishaps and do the right thing and give all of us that have been affected our rightfully earned rewards. Here’s a quarter for your wishing well.
As of right now, I should be number 6 for the week on PS4. My average of 26,054 per game would have put me right behind KCChiefs. I am looking forward to hearing how you plan on making this up to your customers that have brought this issue to your attention for weeks now. Enough is enough, it's time for you community managers to take action and do what is right.
I didn't have an issue this week and finished 10th (PSN is USMbaseball). While I'm grateful that I didn't run into this issue, I'm still extremely concerned about future weeks and others experiencing this issue. dolfndude apparently had the glitch happen to him this week as well, and he could have challenged for #1.
Something that I've been wondering: Has there been a dramatic decrease in the average score threshold for top 100 since this glitch has been happening? I seem to recall it taking at LEAST 330k-333k points in order to crack top 100 before this glitch, and now people are making it with 327k. I think that proves this issue is real and that it is affecting a LOT more players than we initially thought. A 3-6k drop in the top 100 threshold is freaking massive.
I have patiently waited for a response from either of you about the issues plaguing solo battles. We haven't heard from one of the community managers since Friday, yet this popular thread continues to have in depth responses outlining the issues that are wrong with this game mode. I find the lack of responses from you highly frustrating. Some have even provided video for you to pass along to the appropriate team, yet we receive no communication on what is going to be done. I understand some matters can be hard to deal with, this seems to be one, but you risk even more dissatisfaction when you remain silent. Use your voice and communicate with us!
At this point, I would prefer to have solo battles taken down and fixed rather than wasting 10+ hours again to find that the 13th game has been taken away from me along with my rightful rewards. This seems like the logical solution, but it appears you want to continue to ignore your customers. I can't say I am surprised after my multiple dealings with EA"help,"but again, I am highly frustrated with your lack of attention and care for our time. As I skim through this thread, I recognize a number of top 1-25 players on PS4. Your lack of attention to this matter shows your lack of care for your devoted customers. Why would we continue to support a product that continues to steal our EARNED rewards? As others have said, I will continue to respond to this thread, and others, until the rightful action takes place. Start listening to your customers and take action on this pressing matter.
EA Staff (Retired)Thanks for the continued feedback. We have a group of engineers looking into the issue and still investigating logs. Once we have more updates, we will let players know next steps.
Have a great day!
K
I have to admit, you have mastered the art of the cookie-cutter response. I have no idea how much time is needed for your engineers, but the amount of information we have supplied should suffice. Look at the the current PS4 leaderboards. KCChiefs, USMBaseball, and myself (Brande-monium) are sitting in the top 5 spots currently. This is what a normal week looks like until we hit the dreaded 13th game. I guess we'll play Russian Roulette again this week and see which one, or two, of us drops off to the bug that has been brought to your attention for weeks now.
I have noticed another issue with your featured opponent each week. We are supposed to receive a battle score boost for the featured opponent, which can be seen in the attached picture labeled SB111120-1. Once we get into that game, the score is not boosted for Legend as it remains at 21,600. This can be seen in the attachment labeled SB111120-2. Before the whole fiasco that started this, the Dolphins game where we played as our favorite team rather than our Ultimate Team, the boosted score would always show as 22,000 for the featured opponent on Legend difficulty. I have no idea if this attributes to the weekly mishaps, but it could be brought up to your team to look at further.
I apologize if I am coming across as aggressive through my responses, but you have to understand how frustrating this is to us. We spend countless hours of our time to make top 10. When those rewards are taken out of our hand due to a mishap on your end, it gets highly irritating. Some of us have missed out on top 10 rewards more than once. That cannot continue happen as that is millions of coins lost due to your errors. It's also countless hours of our lives devalued by your company. I would honestly prefer if your engineers completely shut down the mode and fixed the issue rather than this bug taking away my EARNED rewards for a third time.
