EA Staff (Retired)@Hurykain just a little aggressive; however, I totally understand the frustration from a player perspective. Unfortunately, there is only so much I can do since I do not code the game or make content on my end. I simply do my best to work with our studio teams, developers and engineers to provide them the information for them to investigate and troubleshoot. I am in a work Slack channel at this time watching the daily dialogue on the issue and I will be honest, this isn't something very easy to get "root cause analysis" due to the nature of the issue. Personally, I am learning a lot about how the game reporting is working on the backend systems, and let's just say it is a bit complicated. Teams are engaged and working on the issue. Hopefully once they resolve the problem, we can start looking at the next step and that is to determine what can be done for players impacted.
I know you may not feel that we are not doing anything, but please be assured that 1) our teams are working on the issue, and 2) I am monitoring the situation with @EA_Blueberry. Again, please keep in mind, I cannot control what our engineers do or how fast they work on a situation. I do not work on those teams and neither do those individuals work for me. All I can do is partner with them to see if we can get the proper support for our players in diagnosing an issue, resolving it, and then working with our Customer Care teams to take care of players impacted.
Good night.
K
@EA_KRAELO Just wanted to say, thanks for acknowledging this issue, you and @EA_Blueberry . Regardless of the outcome, I just hope the issue is fixed. You guys do a great job reaching out to the community, even though it can be extremely frustrating. I will say though, if compensation is possible, please reach out to the teams that are over that. Solo battle players, including myself have lost 30+ hours of rewards due to this issue. Knocking us out of top 10 rewards to legend is a 1.2m+ difference with 2 weeks getting glitched. I will say, if it's not possible and solo battles is fixed, I just appreciate you guys even acknowledging the issue, and continuing to work with us to get a resolution. Just please, keep in mind the grind that went into being on those leader boards.
EA Staff (Retired)@TheKcChiefs22 thanks for the patience and understanding. Trust me, the frustration and anger from our players on this issue is warranted. I know that anger isn't aimed at those that want to help, but when we don't have control over an issue and it is impacting us and we aren't getting the results we expect, anger is warranted.
We will keep driving this issue to resolution on our end. There are enough players on this thread that are impacted. Hopefully once this is resolved, we can start working with Customer Care and @EA_Blueberry to put together a plan on how to take care of players impacted.
Have a great day!
K
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Feel free to have the individuals impacted provide the following and we can pass along to the engineers:
Same thing happened to me:
