I also had this happen last week and this week.
it is so frustrating. do i just stop doing them? :/
Community AdminHey, MUT fans.
I hope you all had a great weekend both playing Madden and outside of the game. Just a quick update on the status of this:
The team has successfully figured out the cause and is planning to push a fix via a title update in the near future. This item was highly prioritized, however as much as they wanted to get it immediately addressed for you now, doing so may also increase the risk of additional issues popping up without proper testing, thus you may need to hang in there for just a bit longer until the title update which includes this is released. Again, we sincerely apologize for the impact this has had on your ability to progress your Ultimate Team, but we can't thank you enough for coming here to express your feedback and provide us the account details which were critical in finding the initial cause. Without taking time out to post here, it's possible this could have continued beyond even further.
I completely understand why many of you are expressing your frustration here, both from a customer and competitive player's standpoint with rewards. I don't have any details to share right now on any pursuit of compensation, if we hear anything on whether the engineers were able to isolate accounts that were impacted we'll let you know.
Thank you for your enduring patience on this and willingness to help out the Madden community by posting in these forums.
"The team has successfully figured out the cause and is planning to push a fix via a title update in the near future."
@EA_Blueberry I appreciate your continued efforts into working with a team to get this issue resolved. But when you say in the 'near future" how long of an ETA can that be? Every week solo battles is up a mountain of new people are experiencing this issue. We are not test dummy's in a laboratory, we've all lost millions of coins in rewards, and the frustration continues to grow with some of your top leaderboard people getting glitched week in and week out. From this week on, I refuse to play the mode until you push this patch out. I have been top 10 every week until your game decided to glitch and I lost top rewards twice already. I can't stress enough how much time these solo battles take, it's an absurd amount of time to get top 10 week in and week out. I understand this issue may not effect everyone, but the fact that you guys leave the mode open for people to continue to get glitched without any communication w/the whole community is beyond me. I'm trying to hold my frustration back, but as community managers, the issue should have been communicated via Tweet/GMM and it wasn't and still yet has never been focused. On top of all that, compensation isn't even guaranteed for an issue caused by your end. Once again, I'm not frustrated at you, I'm frustrated at everything about this issue, including compensation not being guaranteed.
Honestly @EA_Blueberry, the isolating of accounts should not be that big of an issue. This was totally the fault of Madden's tech and if the people affected are not giving compensation, then they (we) will be the ones getting punished for your screwup. In a situation like this, EA should be willing to take the loss. If you can't isolate the affected accounts, might a propose a solution like this:
For top 51-100 players:
- Check the leaderboards for the past 2-3 months (8-12 SB cycles).
- For every player that has made top 51-100 during that period, check to see how many times they DIDN'T make top 100 over the course of that time frame.
- If they made top 100 5 times or more during that timeframe, but didn't make it in another week or weeks, compensate them with 76-100 rewards for however many times they missed out with the maximum being 3 rewards.
For example, if a player had made top 100 10 times during that time frame, but missed out twice, they would get 200k coins, 200 trophies, 4 HM packs, 4 MF packs, 4 RZ packs, and 6 TD packs.
For top 50 players:
- Check the leaderboards for the past 2-3 months
- For every player that made top 50 more than 3 times, but missed top 100 in other weeks, compensate them with 51-75 rank rewards for every week they missed with a maximum of 3 rewards.
I'm not sure what you would do for players that have been missing out on legend rewards that don't go for top 100 since leaderboards don't go past 100, but perhaps something like a general one time legend reward for everyone else would be in order. Or advertise that you'll give rewards to anyone who can show screenshot/video proof of the glitch occurring to them. This WOULD have been a solution for everyone including top 100 players, but since EA's social media accounts have said precisely NOTHING on this matter, nobody could proactively get screenshots of what happened to them.
I understand this solution isn't perfect. That's a LOT of rewards to be handing out and a lot of people are going to get compensated who didn't experience the glitch. Also, a lot of people like me, Chief's or Cyclops would be under compensated. But if you aren't able to isolate the affected accounts, something like this would be the only moral thing to do.
Its honestly kinda crazy when you think about just how much of people's time has been affected. Let's say that on all platforms, this glitch has affected 1000 people. Let's say that those 1000 people invested an average of 8 hours per week. Let's also say that this glitch has been going on for about 3 months. All of those are pretty conservative numbers in my estimation. But if those were the numbers, that means that you've wasted 96,000 hours of your customers' time in 3 months. That is 4000 days or nearly 11 YEARS worth of time wasted for absolutely nothing. Tell that to the higher ups just to let them know how freaking frustrated we all are.
This is the 3rd time in 5 weeks and this one is a little more painful. I am on pace for a top 10 finish on PS5. In the image you can see i have 12 of 12 games played with no option to play a 13th. With it showing 12 of 12 it isnt like it gave me a 0 or DNF for that 13th game, the 13th game just does not exist. The previous weeks didn't feel good when they happened as they knocked me out of the top 100 those weeks as well, but a top 10 miss because of a glitch or error in programming? That's hard to take. Are there any updates as to what causes this issue, when will it be fixed, or some sort of make good (I am out 1M+ coins at this point because of game errors).
Any update would be appreciated.
Losing count on how many times this has happened to me now. Plus this may be 3-4 times in a row. Was having my best stretch yet thru 12 games. Would’ve been top 25 most likely. I’m trying so many different ways of playing my Friday games but after I finish that 12th it will load me back in with an error message. I’m assuming it has something to do with our lineups because it says mine is completely empty (after the 12th game it lets me navigate my games but won’t let me start the 13th game. You can still edit your lineup and the picture below will show you what it looks like when you first look at your lineup within Solo Battles.) @EA_Blueberry we heard news from you like a month ago. Any status update would be appreciated.
