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CoreyGunz88's avatar
CoreyGunz88
5 years ago
Solved

Something Went Wrong With This Game or APP Madden 21 PS5

I had been having no problems with this game for the past month i have owned it, today however, I went to try and play franchise mode and it immediately crashes the game and says "something went wrong with this game or app". I can play MUT and the yard, and everything else no problem, but the game crashes every time i try to go into franchise, it won't even bring up my saved games beforehand. I even deleted the game and redownloaded it and like clockwork, I keep running into the same problem. Please tell me there is a fix or workaround for this issue or I guess i flushed seventy dollars down the drain.

  • Neo_Novalis's avatar
    Neo_Novalis
    5 years ago

    @CoreyGunz88 ☹️ I do not have a PS, so my suggestions are most likely shots in the dark, but I would like to share some approaches I've read in this forum how to solve different issues.

    1) power cycle: I've read that power cycling your device might solve issues related to the connI've read that power cycling your device might solve issues regarding the connection to EA servers. if your issue opening franchise mode is due to a desync error, maybe it is worth a try? but frankly, this suggestion is a suggestion that comes more or less first with every problem. so I'm therefore not sure, whether this suggestion is helpful at all.. anyways, how to do a power cycle (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    2) clearing the cache: I recently cleared the cache on my PC and it solved an issue for me. since the game saves some information in the cache to speed up loading times, maybe the crash saved something incomplete (or corrupted) there and therefore you cannot start the franchise again? how to do it, I found the following link: How to clear cache on PS5 | Dot Esports

    3) contacting EA Help: in principle, EA Help can track your account. hopefully they might be able to identify and help you solving the issue (see contact details below). in particular, if a file of your saved franchises is corrupted, maybe they are able to restore the file.

    hope that helps. good luck!

    EA Help 

    website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true

    twitter: https://twitter.com/EAHelp

    facebook: facebook.com/eahelphub

3 Replies

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    5 years ago

    @CoreyGunz88 ☹️ I do not have a PS, so my suggestions are most likely shots in the dark, but I would like to share some approaches I've read in this forum how to solve different issues.

    1) power cycle: I've read that power cycling your device might solve issues related to the connI've read that power cycling your device might solve issues regarding the connection to EA servers. if your issue opening franchise mode is due to a desync error, maybe it is worth a try? but frankly, this suggestion is a suggestion that comes more or less first with every problem. so I'm therefore not sure, whether this suggestion is helpful at all.. anyways, how to do a power cycle (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    2) clearing the cache: I recently cleared the cache on my PC and it solved an issue for me. since the game saves some information in the cache to speed up loading times, maybe the crash saved something incomplete (or corrupted) there and therefore you cannot start the franchise again? how to do it, I found the following link: How to clear cache on PS5 | Dot Esports

    3) contacting EA Help: in principle, EA Help can track your account. hopefully they might be able to identify and help you solving the issue (see contact details below). in particular, if a file of your saved franchises is corrupted, maybe they are able to restore the file.

    hope that helps. good luck!

    EA Help 

    website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true

    twitter: https://twitter.com/EAHelp

    facebook: facebook.com/eahelphub

  • CoreyGunz88's avatar
    CoreyGunz88
    5 years ago

    Thanks so much for your help Neo, I tried power cycling first and clearing the cache, those did not work, but at the bottom of the article it suggested deleting my madden saved data because it could be corrupted, and that did the trick. Luckily i already finished face of the franchise and was in the infancy of another franchise when the problem occurred. Hopefully, i don't run into the same issue again but at least I have a solution, thanks again.

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