Still Haven't been able to play Madden 23....not happy

Can you please give me some feedback? I paid for this game in advance and I can't play it. 

All I've gotten is "we're working on it." It's just so vague and insincere I'm at loss for what to do...I bought a product that doesn't work and the entity I bought it from can't  even communicate why it doesn't work or when it's going to be fixed. 

It's just the feeling that they don't give a crap about you that compounds the frustration I've honestly never experienced this type of thing before.