Forum Discussion

Reazziie's avatar
5 years ago
Solved

Stuck on view play call and can’t snap the ball

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? Reazzie
Date/time issue occurred 10/21/20
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? JSayzOnline
Summarize your bug I start up a game in online franchise and I’m stuck on a single defense of player. Can’t Audible out of a defense of scheme. Then on Offense I can’t even snap the ball. The screen just shows I’m holding RT looking at the play call/X-Factors. This is the only game where I think my controller could be broken but it’s not since it works in every other game I play with no issues.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Couldn’t tell you. Just randomly start one day and I’ve played a few games since then and now every game in franchise is like it.
What happens when the bug occurs? I start up a game in online franchise and I’m stuck on a single defense of player. Can’t Audible out of a defense of scheme. Then on Offense I can’t even snap the ball. The screen just shows I’m holding RT looking at the play call/X-Factors. This is the only game where I think my controller could be broken but it’s not since it works in every other game I play with no issues.
What do you expect to see? Be able to play the game
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Won’t let me upload video. But have proof of it 

  • Hi @Reazziie

    Would it be possible to try using a different controller to see if the same issue is still happening? I saw another similar report recently, and in that case there was actually a controller issue causing this to happen. 

    /Kent

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Reazziie

    Would it be possible to try using a different controller to see if the same issue is still happening? I saw another similar report recently, and in that case there was actually a controller issue causing this to happen. 

    /Kent

  • Whenever I’m on offense the presnap menu pops up and it’s really zoomed out and I can’t snap the ball, audible , or call timeout. On Defense I can’t switch players or audible. Is this a common bug or what?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @DelshawnTraylor


    Which system are you playing on? Have you tested this with multiple controllers to see if that makes any difference at all? 

    /Kent