Community Manager
@MattBFC19 wrote:
'I have checked the details with the team and would like to share you that the development team is working on a fix and since this is only Early Access. Soon studio team is going to launch the patch for a fix.' 'as of now, there is no ETA shared by the team yet.' 'This is one of our premium games so rest assured. It will be sorted soon.'
There's the update from today
The team is still investigating this and we'll provide an update as soon as possible. Keep in mind that some PC users are able to fix performance related issues through PC troubleshooting steps. It's always advised to update your Windows system and drivers for your video card to improve performance. We want to make sure you enjoy the game until we have more information to share around this, if anyone is aware of troubleshooting steps not mentioned in this post yet that helped reduce stuttering in game please share with the community.
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
@EA_Blueberry wrote:
@MattBFC19 wrote:'I have checked the details with the team and would like to share you that the development team is working on a fix and since this is only Early Access. Soon studio team is going to launch the patch for a fix.' 'as of now, there is no ETA shared by the team yet.' 'This is one of our premium games so rest assured. It will be sorted soon.'
There's the update from today
The team is still investigating this and we'll provide an update as soon as possible. Keep in mind that some PC users are able to fix performance related issues through PC troubleshooting steps. It's always advised to update your Windows system and drivers for your video card to improve performance. We want to make sure you enjoy the game until we have more information to share around this, if anyone is aware of troubleshooting steps not mentioned in this post yet that helped reduce stuttering in game please share with the community.
PC Troubleshootinghttps://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
List of troubleshooting I’ve done so far which does help with the audio crackle but still lags frequently and freezes after almost every play. Can’t have any other applications running or else it completely locks up my PC and requires a restart.
Unistall and clean install latest graphics drivers.
Windows up to date.
Turn off origin in game.
Turn graphics to minimum.
Try dx11 and dx12.
Set game to run as administrator.
Reduce Fps to 60.
Set Madden 20 priority to Real-time.
Reinstall the game 3 times.
Every other game I play runs perfectly fine and my specs are well above the recommended. Don’t think it is a PC issue. The only thing that seems to help a little bit is the real-time priority but then I’ll get random crashes and can’t run discord or any other applications. At this point I’m just hoping they fix it by launch.
Community ManagerHere are some additional steps below that might help you out. Thanks for getting back to us with all the steps you've tried.
Community ManagerAre you using multiple monitors? What resolution do you have your desktop at?
@EA_Blueberry wrote:Here are some additional steps below that might help you out. Thanks for getting back to us with all the steps you've tried.
- Try right-clicking on the .exe file in the game folder and select properties>compatability>disable fullscreen optimisation.
- Do you have Nahimic audio on your PC? We've seen that recently impact players with stuttering in Apex and Battlefront II
- Turn off EVGA Precision OC'ing utility (Nvidia)
- Try the game in Windowed Mode
- Turn off Nvidia Geforce Experience Optimization (Nvidia)
- In Windows 10 make sure your Power Options are set to Max Performance as well.
- Just to repeat both Nvidia and Windows OS power options should be at Max Performance.
- Open up "NVIDIA Control Panel" -> from the NVIDIA Control Panel, select the "Manage3D settings" from the left column -> click on the Power management mode drop down box and select "Prefer Maximum Performance".
I forgot I tried a few of these also. The only thing I haven’t tried is changing the power management mode and disabling the aorus oc’ing Utilities (it is set to default settings though). I’ll try that tonight when I get home. I am also running two 24 in monitors at 1920x1080.
Ive done all these steps and the only thing its helped with is with the stuttering. I still get stuttering on replays and constantly have choppy audio. This has also not helped that my gpu and cpu constantly run at 80-100% and basically overheat. The menu screen is doable but as soon as I get in a game I run the risk of my computer overheating. I can run way more intensive games than madden just fine so I doubt its a problem on my end. I hope you guys can figure it out because I was actually really excited for madden this year
