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Same issue here, i5 processor but lot of memory and hi end video, system is powerful enough to run pretty much anything on high settings including madden 19. Still sound shattering and microfreezes in madden 20, game is unplayable.
Clean system, latest drivers, played with different graphics settings, including setting everything on low, no luck. Also tried solutions from this topic, does not help as well.
I was surprised to see that this is a two week old issue affecting quite a set of people, for a new release. is someone is really working on it?
@D00m5day wrote:I was surprised to see that this is a two week old issue affecting quite a set of people, for a new release. is someone is really working on it?
The team is indeed still looking into it and I'm afraid we don't have any details on current progress around this, but this has definitely received attention and being investigated. We really appreciate you sticking this out with us and know there is a sense of urgency.
- Can you all respond back with the specific type/name of motherboard you have?
- 6 years ago@EA_Blueberry Intel Z170
- 6 years ago
Mainboard: GIGABYTE F2A88XM-HD3
Windows 7 64bit
16 DDR3 RAM
Athlon X4 760K Quad Core
GeForce GTX 1050 Ti
NVIDIA Driver 431.60 (07/23/2019)
- 6 years ago
I have audio/gameplay stuttering and long (3-5 sec) pauses. In game graphics settings do not seem to matter.
Your effort to solve this problem is greatly appreciated.
ASRock Z77 Extreme4 Socket LGA 1155 Z77 ATX Intel Motherboard
2500k CPU 8GB RAM
- 6 years ago
ASUS z97p
- 6 years ago
my MB is a Gigabyte Z97 SLI plus
- 6 years ago@EA_Blueberry My motherboard is H170 Pro Gaming
- 6 years ago@EA_Blueberry
Asus Z170I PRO GAMING
Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory
Core i5 6600K @ 4.2
MSI GTX1070
Win10 Pro 1903 - 6 years ago
Gigabyte Z77-D3H (Z77 chipset)
I5 3570K
16GB Ram
GTX 980
Windows 10
Setting the priority of the exe to "realtime" solves the issue for me, but it keeps kicking it down to "high" for some reason. It works OK there, but the game pauses every so often (not going to the pause screen, just the game freezes then resumes).
Madden 19 didn't have this issue, I last played it a few days before 20 was released.
- 6 years ago
Asus P8H61-M-LX2
- 6 years ago
Asus Maximus VII Gene
- EA_Blueberry6 years ago
Community Manager
First, apologies for the link spam below! Second, thank you all so much for quickly responding with your motherboards.
I see a lot of these motherboards under the list of MSI Motherboards here.
Some of them have Sonic Radar included and even Nahimic audio. I've seen Nahimic actually result in some sound and performance issues lately with our games. I included some various posts below that showcases how fully uninstalling them have fixed this for PC players.
Would any of you be willing to give that a try to see if we can determine if it's audio related? (Some players have mentioned better performance when they made audio changes within game)Sonic Studio / Sonic Radar:
- https://answers.ea.com/t5/Technical-Issues/Red-Arrow-in-game/m-p/7388507#M23082
- https://answers.ea.com/t5/EA-General-Questions/Origin-In-Game-Overlay-Not-Working-At-All-Titanfall-2/m-p/6755758#M283840
- https://answers.ea.com/t5/Technical-Issues/madden-19-no-sounds/m-p/6953913#M68
- https://answers.ea.com/t5/Bug-Reports/still-no-audio-at-all/m-p/7740121#M19038
Nahimic:
- https://answers.ea.com/t5/Technical-Issues/No-sound-when-using-windows-high-definition-audio-device-drivers/m-p/5883322/highlight/true#M11668
- https://answers.ea.com/t5/EA-General-Questions/Origin-Games-have-no-sound/td-p/8032033/highlight/true/page/2
- https://answers.ea.com/t5/Technical-Issues/Distorted-Sound-in-MSI-Laptop-Nahimic-3-and-Realtek-driver/td-p/8031515/highlight/true
- https://answers.ea.com/t5/Technical-Issues/no-sound-with-any-frostbite-engine-games/m-p/7351180/highlight/true#M8259
- https://answers.ea.com/t5/SimCity-2013/SimCity-hangs-or-won-t-launch-on-Windows-10/m-p/6844830/highlight/true#M126860
- https://answers.ea.com/t5/Technical-Issues-PC/Trouble-opening-the-game/m-p/7264138/highlight/true#M129884
- https://answers.ea.com/t5/Technical-Issues/CTD-on-Startup/m-p/8049694/highlight/true#M16771
- https://answers.ea.com/t5/Technical-Issues/No-audio-in-game-Need-help/m-p/7356785/highlight/true#M8538
- https://answers.ea.com/t5/EA-General-Questions/Origin-Client-Freezing/m-p/5639934/highlight/true#M226894
- https://answers.ea.com/t5/EA-General-Questions/No-Sound-in-Origin-Games/m-p/6835396/highlight/true#M286078
- https://answers.ea.com/t5/SimCity-2013/Origin-Sim-City-5-issues-thank-you/m-p/7367635/highlight/true#M127324
- https://answers.ea.com/t5/Technical-Issues/PC-No-Sound/m-p/7107884/highlight/true#M6756
- 6 years ago
- 6 years ago@EA_Blueberry I have an Asus Z97-AR Mobo.