Forum Discussion
@D00m5day wrote:I was surprised to see that this is a two week old issue affecting quite a set of people, for a new release. is someone is really working on it?
The team is indeed still looking into it and I'm afraid we don't have any details on current progress around this, but this has definitely received attention and being investigated. We really appreciate you sticking this out with us and know there is a sense of urgency.
- Can you all respond back with the specific type/name of motherboard you have?
Asus P8H61-M-LX2
- 6 years ago
Asus Maximus VII Gene
- EA_Blueberry6 years ago
Community Manager
First, apologies for the link spam below! Second, thank you all so much for quickly responding with your motherboards.
I see a lot of these motherboards under the list of MSI Motherboards here.
Some of them have Sonic Radar included and even Nahimic audio. I've seen Nahimic actually result in some sound and performance issues lately with our games. I included some various posts below that showcases how fully uninstalling them have fixed this for PC players.
Would any of you be willing to give that a try to see if we can determine if it's audio related? (Some players have mentioned better performance when they made audio changes within game)Sonic Studio / Sonic Radar:
- https://answers.ea.com/t5/Technical-Issues/Red-Arrow-in-game/m-p/7388507#M23082
- https://answers.ea.com/t5/EA-General-Questions/Origin-In-Game-Overlay-Not-Working-At-All-Titanfall-2/m-p/6755758#M283840
- https://answers.ea.com/t5/Technical-Issues/madden-19-no-sounds/m-p/6953913#M68
- https://answers.ea.com/t5/Bug-Reports/still-no-audio-at-all/m-p/7740121#M19038
Nahimic:
- https://answers.ea.com/t5/Technical-Issues/No-sound-when-using-windows-high-definition-audio-device-drivers/m-p/5883322/highlight/true#M11668
- https://answers.ea.com/t5/EA-General-Questions/Origin-Games-have-no-sound/td-p/8032033/highlight/true/page/2
- https://answers.ea.com/t5/Technical-Issues/Distorted-Sound-in-MSI-Laptop-Nahimic-3-and-Realtek-driver/td-p/8031515/highlight/true
- https://answers.ea.com/t5/Technical-Issues/no-sound-with-any-frostbite-engine-games/m-p/7351180/highlight/true#M8259
- https://answers.ea.com/t5/SimCity-2013/SimCity-hangs-or-won-t-launch-on-Windows-10/m-p/6844830/highlight/true#M126860
- https://answers.ea.com/t5/Technical-Issues-PC/Trouble-opening-the-game/m-p/7264138/highlight/true#M129884
- https://answers.ea.com/t5/Technical-Issues/CTD-on-Startup/m-p/8049694/highlight/true#M16771
- https://answers.ea.com/t5/Technical-Issues/No-audio-in-game-Need-help/m-p/7356785/highlight/true#M8538
- https://answers.ea.com/t5/EA-General-Questions/Origin-Client-Freezing/m-p/5639934/highlight/true#M226894
- https://answers.ea.com/t5/EA-General-Questions/No-Sound-in-Origin-Games/m-p/6835396/highlight/true#M286078
- https://answers.ea.com/t5/SimCity-2013/Origin-Sim-City-5-issues-thank-you/m-p/7367635/highlight/true#M127324
- https://answers.ea.com/t5/Technical-Issues/PC-No-Sound/m-p/7107884/highlight/true#M6756
- 6 years ago@EA_Blueberry I had Sonic Radar on my machine. Removed it, but unfortunately had no impact. I use a USB Senheisser headset and removed their software too just to give it a shot, but still no change. Audio hiccups, accompanied by FPS drops still seem the same as before.