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xxlordocelotxx's avatar
xxlordocelotxx
6 years ago

Stuttering no matter what i set the graphics to

i'm having stuttering and choppy audio in game, the menus work fine most of the time but even they stutter on occasion. I've tried lowering the graphics settings down to the point everything thing is...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

First, apologies for the link spam below! Second, thank you all so much for quickly responding with your motherboards.

I see a lot of these motherboards under the list of MSI Motherboards here.

Some of them have Sonic Radar included and even Nahimic audio. I've seen Nahimic actually result in some sound and performance issues lately with our games. I included some various posts below that showcases how fully uninstalling them have fixed this for PC players. 

Would any of you be willing to give that a try to see if we can determine if it's audio related? (Some players have mentioned better performance when they made audio changes within game)

Sonic Studio / Sonic Radar:

Nahimic: 

  • jfunk825's avatar
    jfunk825
    6 years ago
    @EA_Blueberry I had Sonic Radar on my machine. Removed it, but unfortunately had no impact. I use a USB Senheisser headset and removed their software too just to give it a shot, but still no change. Audio hiccups, accompanied by FPS drops still seem the same as before.



  • MattBFC19's avatar
    MattBFC19
    Seasoned Traveler
    6 years ago
    @EA_Blueberry I have none of these on my system and it's awful please prioritise a fix
    • TheRealRebs's avatar
      TheRealRebs
      6 years ago
      @MattBFC19 wrote:
      @EA_BlueberryI have none of these on my system and it's awful please prioritise a fix

      Ditto.  Most of the systems listed have ASUS motherboards (as does mine) and I'm using a Soundblaster sound card.  Not sure I understand the logic of this solution.

  • Donnie_Dump's avatar
    Donnie_Dump
    6 years ago

    I don't have any of this on my system and still have major issues.

  • eksployted's avatar
    eksployted
    6 years ago

    I didn't have either of these installed. But out of frustration I closed every app/task bar running program I could, disabled AV. That helped some.

    Then I set the game to run in windowed mode and I was finally able to play it with no stuttering/lag/audio issues

  • jfunk825's avatar
    jfunk825
    6 years ago
    @EA_Blueberry Just cancelled my Premiere Access. The lack of progress and communication on this issue is completely unacceptable.
    • CzingerX's avatar
      CzingerX
      6 years ago

      Bought it 2 weeks ago. Still cannot play. Same issues as others. Bad sounds Low Fps.

      Intel Quad Core i5-2400 3.3GHz
      EVGA NVIDIA GeForce GTX 1070 SC 8GB
      16GB G.Skill Ripjaws DDR3 1333 RAM
      Samsung SSD Evo 860 500GB
      Windows 10 Home 64 bit 

    • xxlordocelotxx's avatar
      xxlordocelotxx
      6 years ago
      @jfunk825 i'm so close to doing the same, i'm trying to give them a chance but it feels like zero progress has been made since i initially reported this. We just keep getting the same report that they're looking into it over and over...

      The real shame is that from what i've been able to play combining multiple work arounds is the fact that the game plays really great this year. It's pretty lame though that a lot of us can't really truly enjoy it...
      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Your Dxdiag reports have been forwarded to the relevant people and our investigation into this performance issue is ongoing.

        Thank you for you help here while we continue to work on the issue.

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