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Neo_Novalis's avatar
5 years ago
Solved

The 50 - incorrect reward

Product: Madden NFL 21
Platform:PC
Which console generation do you have?
What is your gamertag/PSN ID? Neo_Novalis
Date/time issue occurred Dec 24th
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug after reaching tier 15 of the 'The 50' milestones I got a NAT Stacked Week 1-7 player (i.e. the option to chose from all the players from week 1-7) instead of the announced "NAT Fresh Player - Week 14"
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? -
What happens when the bug occurs? wrongly rewarded pack
What do you expect to see? the correct pack
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

after reaching tier 15 of the 'The 50' milestones I got a NAT Stacked Week 1-7 player (i.e. the option to chose from all the players from week 1-7) instead of the announced "NAT Fresh Player - Week 14".

I'm not necessarily disappointed, but it's the wrong pack ....

EDIT: I wrote this thread because I did not get the correct reward for tier 15. a lot of players recently reported that they received the wrong player for tier 8. if you also faced this bug, I assume there will be a make-right soon. you might report your issue in one of the threads below. good luck!

https://answers.ea.com/t5/Bug-Reports/Received-The-Wrong-Rewards-For-The-50-Challenges-Tier-8/m-p/98...

https://answers.ea.com/t5/Bug-Reports/The-50/m-p/9892862#M7195
https://answers.ea.com/t5/Bug-Reports/The-50-incorrect-reward/m-p/9892446#M7181
https://answers.ea.com/t5/Bug-Reports/No-stacked-50-player/m-p/9892841#M7192
https://answers.ea.com/t5/Technical-Issues/The-50-Week-1-7-Stacked-Fantasy-Pack-Incorrect-Reward/m-p...
https://answers.ea.com/t5/Bug-Reports/Received-The-Wrong-Rewards-For-The-50-Challenges-Tier-8/m-p/98...

  • just got the correct pack too, 2 hours later.

    *UPDATE* 1/22

    Hey, Madden Community.

    Our Support team is now able to grant this pack with the correct contents to those impacted by this. Please submit a case through these options below so our staff can reward it to your account right away.

    We can't thank you enough for your patience and apologize it took longer than expected to get this resolved for you. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

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