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declanmg's avatar
declanmg
5 years ago
Solved

there was an error retrieving your currency balances

last week I earned the 150,000 category in solo battles but was not given the rewards, today I literally just earned the 95 ovr playoff player but am unsure if I was given the item because now every time I try to select MUT my screen tells me "there was an error retrieving your currency balances". 

I would like to get into my MUT, be able to access my rewards from last week and be given the 95 over playoff player if I haven't already.

I have had my rewards from solo battles just disappear many times before but didn't really care because  I could still play, but if its possible to get the one is wasn't given somehow that'd be great.

  • EA_Blueberry's avatar
    EA_Blueberry
    3 years ago

    *UPDATE*

    Team is currently looking into it and has been able to verify what you are experiencing. We'll update you all again when we can confirm a fix as been implemented. 

    Temporarily solving post for visibility reasons. Post and solution will receive updated information as we receive it. 

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  • OdisN's avatar
    OdisN
    Seasoned Rookie
    3 years ago

    @EA_Blueberry 

    Thanks so much for all your help! I know there was a lot of grumbling in this thread, so I just wanted to acknowledge the often thankless job that you guys do.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    3 years ago
    @OdisN wrote:

    @EA_Blueberry 

    Thanks so much for all your help! I know there was a lot of grumbling in this thread, so I just wanted to acknowledge the often thankless job that you guys do.

    @OdisN 

    Appreciate it! Hey I'm a player too and I know there were some theories circulating in this thread about forcing players to Madden 21. We are 100% committed to all of our titles that have active communities. If this is where you all are having fun that is what we stand behind. Games are supposed to be fun, after all. When issues like this come up don't hesitate to create a post here so we can be alerted. If a thread is really taking off you can tag one of the active Community Managers in here if needed.

    Thank you all again for your patience on this and for playing Madden NFL!

  • N2k12s's avatar
    N2k12s
    3 years ago

    “Can’t retrieve balance” is back! Yeah! 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    3 years ago

    Hi, @N2k12s 

    I'm going to close down this thread since it was related to the previous incident and was fixed. If it's popping up again, please create a new post and let us know it's for Madden 21, your Gamertag/PSN ID, and which platform you play on. We'll gather the info we need to alert the team this is showing up.

    Thanks,

     

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