Unable to access auction house
It's also the weekend when a lot of people aren't working so possibly, your account hasn't been updated with the ban yet. I'm also about to head out for the day so if these suggestions don't help, it would be good to contact an advisor.
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
If power cycling didn't fix this, try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"If that doesn't help, try deleting the personal saved data for Madden 23. Press the Guide button and then highlight the Madden 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
If you've tried these steps, contact an advisor to see if they can suggest anything else. You can message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
