Unable to load Download Community Files
Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID?
Date/time issue occurred 12/5/21
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Not applicable
Summarize your bug Note: I have seen other reports of this, but I think it needs a bump. The community files share and manage feature is not working.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Select NFL button for settings 2. Select 'Share & Manage Files' 3. Select 'Download Community Files' Workarounds I have tried: Used to be able to like exit and re-enter 20 times and eventually it would work. Resetting internet, close and relaunch game, restart console, tried the PS4 version, tried uninstall and reinstall
What happens when the bug occurs? Result: "The connection to the server has been lost. Check your internet settings and try again. See ea.com/unable-to-connect for additional information." It will spin for a little, so I know it's trying to do something but will fail. The second attempt is usually a quicker fail than the first. Guessing this is more of an error message than actually telling me my connection is bad, because it's not.
What do you expect to see? Expected: Connect to community files. download rosters, etc.
PS4 Crash Reporting: Please copy the text you put in the crash report here. "The connection to the server has been lost. Check your internet settings and try again. See ea.com/unable-to-connect for additional information."
What is the AMD or Nvidia Model Number of your graphics card? PS5 n/a
Enter RAM memory size in GB n/a
I have owned a lot of Maddens. This has been a bug for a while, but usually you can get around it by closing and reopening a ton. Now I just can't seem to get in anymore at all. Maybe a bad night for the servers but just haven't been able to get in for around a week. Please help! Thanks!
*UPDATE* 1/10
Thank you for the account examples, we are good on those now as the team is confident they have what they need to help push a fix in the near future. Thank you for your patience!*UPDATE* 12/30Updating this post now that reports of file downloading or access to Madden Share is not working. The team has been notified. We will update this thread as soon as we find out more details.Hey, everyone.The team made a change yesterday that should allow the files to be downloaded. I was actually experiencing the error myself yesterday and upon logging in this morning I was able to download both a roster and draft file without any error. Can you all let me know if it works for you?
