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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Thanks for the updates!

When you've got a chance can you try running through some troubleshooting to see if that helps at all? I'd recommend starting off with the basic connection steps from over at the EA Help website. Those can take care of a lot of the most common issues we see, but if you're still having some trouble afterward check out the platform-specific steps as well: 

- PlayStation 4

- Xbox One

- PC

Let me know how that goes when you've had the chance to give it a shot. Thanks again. 

/Kent

0zzistar's avatar
0zzistar
5 years ago

Kent my man, no good. I constantly get stuck on the "Showtime!" portion of the loading bar. Am now 3 hours into my 10 hour free trial and haven't made it past the loading screen.

  • splodycards's avatar
    splodycards
    5 years ago
    @0zzistar Same issue here. Support was no help either. Lost a solid hour or two of trial time looking at a loading screen over the last couple days.

    Anyone have any luck fixing it?
    • JoeyMullen7's avatar
      JoeyMullen7
      5 years ago

      Same here...Ea is trying some type of scam to trick ppl into buying before trial is over...Was about to buy at end of trial  But now i have decided against it. removing ea play as well

      Stuck on loading screen and now it also says ea servers down

      • toflyjay1234566's avatar
        toflyjay1234566
        5 years ago

        I got stuck to how do I get un stuck I got demo to 

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