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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi folks,

Which platform are you playing on? Is it always getting stuck at the same spot, or does it seem like it's just random? 

/Kent

rh1no09's avatar
rh1no09
5 years ago
@EA_Kent I’ve tried on both Xbox one and PlayStation 4. Same thing the bar stops about 90% of the way and stays there. The background video and music still plays but the game won’t start.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all,

    Thanks for the information. Are you all playing through the EA Play trial, or are any of you seeing the same issue with the full game as well? 

    /Kent

    • JoeyMullen7's avatar
      JoeyMullen7
      5 years ago

      Still on trial i will NOT purchase game if this isn't fixed for trial users as well

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hi everyone, 

      I'm working on gathering up some additional information on this. When you have the chance can you please provide the following info? 

      - Which platform are you playing on? 

      - What is your Xbox Gamertag, PSN ID, or EA Account ID?

      - Are you on the EA Play trial, or is it the full version of the game? 

      Thank you!

      /Kent

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