Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

II am using the EA Play trial of madden 21 and want to play it to see if I want to buy the game. However, whenever I load into madden 21, it gets stuck on the beginning loading screen and stays at “showtime” every time. I’ve been in contact with the support team but every method they have suggested has not worked at all. The only solution I’ve heard to work is to buy the game because this issue seems to only happen to those on the trial for the game, but I don’t want to buy something I haven’t played yet. To be clear, my trial is still active because whenever I open the game, Xbox gives me a notification that there is still 7 hours left on my trial.