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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Thanks for following up, everyone. 


This issue is still under investigation, but there is one thing I needed to confirm. Has anyone tried playing Madden 21 with a different PSN ID on the same console? If so, were you able to start up the game without any issues? Are you only getting stuck on the loading screen with a particular account? 

/Kent

scottymoze's avatar
scottymoze
5 years ago

@EA_Kent Same issue here. Sometimes freezes during the loading bar at various points, other times I make it to the main menu and when I click anything like MUT or Franchise that requires EA connection, nothing happens. Xbox One X trial version.  The times when I make it to main menu, I get a few "EA servers unavailable" or "must connect to EA servers" but I cannot.  I tried hitting the start button and I see it try to connect on the bottom right, but ultimately fail.

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