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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @ruger76. 

Do you have Madden installed on an external drive, or is it using the hard drive that was included in your PS4? 

/Kent

KardinalKain's avatar
KardinalKain
5 years ago

Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey everyone, 

    It's been a couple days since I've seen any new posts come through on this thread. Are you still getting stuck at the same spot? If so, can you try starting up Madden NFL 21 with a different PSN ID on the same console, if possible? 

    Let me know if you're also running into the same issue with a different account, or if that one is able to start up the game. 

    Thanks!

    /Kent

    • will230194's avatar
      will230194
      5 years ago
      @EA_Kent I don't have another account on my xbox to try it on unfortunately. I have tried re installing the game both from the EA play app and from the Microsoft store and i get the same result everytime. I've been trying for a week not to play this game and have wasted hours of my trial trying to get it to work
    • NoahNumbaNine99's avatar
      NoahNumbaNine99
      5 years ago
      @EA_Kent Yes, I’m still getting stuck on the same “Showtime” loading screen. I’ve used different PSN accounts on the same PlayStation and neither worked. Both accounts are on the 10 hr trial
    • LuNg123456's avatar
      LuNg123456
      5 years ago

      Same here in Xbox One, the game stuck in Showtime, sometimes message The EA servers not available, please try again later, is the trial version te m EA Play

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @KardinalKain wrote:

    Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

    @KardinalKain 

    Can you uninstall the game on your external, unplug it, and then check the internal to see if you have any save files there. Try installing the game and EA Play app on your internal drive and then attempt to launch the game. 

    Please let me know if this helps. 

    • hudman85's avatar
      hudman85
      5 years ago
      @EA_Blueberry wrote:
      @KardinalKain wrote:

      Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

      @KardinalKain 

      Can you uninstall the game on your external, unplug it, and then check the internal to see if you have any save files there. Try installing the game and EA Play app on your internal drive and then attempt to launch the game. 

      Please let me know if this helps. 

      It doesn't.

      Mine is internal and doesn't work. Exact same issues mentioned in the posts in this thread. Loads to "Showtime" and stays there. Twice I've randomly gotten to the main menu only to not be able to launch any game mode. 4 hours of the trial done already. Not a chance I spend a penny on this game!

    • NoahNumbaNine99's avatar
      NoahNumbaNine99
      5 years ago
      @EA_Blueberry This did not help. My madden 21 gets stuck on showtime both when downloaded on a external and internal device.
    • NoahNumbaNine99's avatar
      NoahNumbaNine99
      5 years ago
      @EA_Blueberry Many people buy EA Play strictly for trials. It’s pathetic how long the trial hasn’t been working for. And still EA play is being promoted as a way to try out new games. What a joke. What a waste of time and money.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago

        I understand this has to be terribly frustrating and not a great experience. We've alerted our teams here on this. One last thing if you're willing to help us out, are you able to get in by changing the DNS on your console?

        We witnessed a similar issue in Madden NFL 20 and this was the fix. See this thread below.

        https://answers.ea.com/t5/Madden-NFL-20/Madden-20-won-t-load-past-intro/td-p/8100720

        Some players were able to get passed this by clearing the saved game data when managing their game under My Games & Apps on Xbox and deleting any save files locally/cloud (for either console).

        Try launching the game through the EA Play app rather than in My Games & Apps. 

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