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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@KardinalKain wrote:

Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

@KardinalKain 

Can you uninstall the game on your external, unplug it, and then check the internal to see if you have any save files there. Try installing the game and EA Play app on your internal drive and then attempt to launch the game. 

Please let me know if this helps. 

NoahNumbaNine99's avatar
NoahNumbaNine99
5 years ago
@EA_Blueberry Many people buy EA Play strictly for trials. It’s pathetic how long the trial hasn’t been working for. And still EA play is being promoted as a way to try out new games. What a joke. What a waste of time and money.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    I understand this has to be terribly frustrating and not a great experience. We've alerted our teams here on this. One last thing if you're willing to help us out, are you able to get in by changing the DNS on your console?

    We witnessed a similar issue in Madden NFL 20 and this was the fix. See this thread below.

    https://answers.ea.com/t5/Madden-NFL-20/Madden-20-won-t-load-past-intro/td-p/8100720

    Some players were able to get passed this by clearing the saved game data when managing their game under My Games & Apps on Xbox and deleting any save files locally/cloud (for either console).

    Try launching the game through the EA Play app rather than in My Games & Apps. 

    • kobebry8ntt's avatar
      kobebry8ntt
      5 years ago
      @EA_Blueberry yes I just tried all of it Its still not loading all the way
    • NoahNumbaNine99's avatar
      NoahNumbaNine99
      5 years ago
      @EA_Blueberry I deleted all Madden 21 data on my PS4. Then I changed my DNS to primary: 8.8.8.8 secondary: 8.8.4.4 like suggested. I then started madden 21 through the EA play app. The outcome didn’t change. I was met by a message that says “You must be connected to EA servers in order to play the Madden 21 trial.
      • LuNg123456's avatar
        LuNg123456
        5 years ago
        I change dns, reinstalling internal drive, nothing fix this error, The EA servers are not available and stuck in Showtime
    • KardinalKain's avatar
      KardinalKain
      5 years ago

      I’ll try this when I get home and reinstall the game. I was trying to decide between Madden and Fifa. Fifa trail worked Madden didn’t so I bought Fifa. 

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