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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

I understand this has to be terribly frustrating and not a great experience. We've alerted our teams here on this. One last thing if you're willing to help us out, are you able to get in by changing the DNS on your console?

We witnessed a similar issue in Madden NFL 20 and this was the fix. See this thread below.

https://answers.ea.com/t5/Madden-NFL-20/Madden-20-won-t-load-past-intro/td-p/8100720

Some players were able to get passed this by clearing the saved game data when managing their game under My Games & Apps on Xbox and deleting any save files locally/cloud (for either console).

Try launching the game through the EA Play app rather than in My Games & Apps. 

NoahNumbaNine99's avatar
NoahNumbaNine99
5 years ago
@EA_Blueberry I deleted all Madden 21 data on my PS4. Then I changed my DNS to primary: 8.8.8.8 secondary: 8.8.4.4 like suggested. I then started madden 21 through the EA play app. The outcome didn’t change. I was met by a message that says “You must be connected to EA servers in order to play the Madden 21 trial.
  • LuNg123456's avatar
    LuNg123456
    5 years ago
    I change dns, reinstalling internal drive, nothing fix this error, The EA servers are not available and stuck in Showtime

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