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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

Miley3089's avatar
Miley3089
5 years ago

Yes I am on Xbox one and done everything to try and play this game and only have one account why is this taking so long to be fixed ! 

just wanna see if I like it and if so il buy what’s the point of having trial if you can’t use it ! 

LuNg123456's avatar
LuNg123456
5 years ago
Until they update it again and go again, they won't do anything, does it work in the full version? or is it only in the trial version
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @LuNg123456 wrote:
    Until they update it again and go again, they won't do anything, does it work in the full version? or is it only in the trial version

    @LuNg123456 

    From what I'm seeing this is primarily the Trial version for Xbox and PlayStation. I haven't seen any widespread cases of players getting stuck on the loading menu with the full game.

    We've raised this up to the team with the additional details you all here have recently replied with. We have another related thread on it here. Similar post here.

    • Renamed9343221's avatar
      Renamed9343221
      5 years ago
      @EA_Blueberry : If it's "just" trial version to freeze, EA could display a message '"sorry, trial is finished, do you want to buy the full game ?". Because I WANT to buy the full game, and it's not work, I loose my money...
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago
        @Renamed9343221 When the Trial is done it actually should let you know it's finished and you have to purchase the full game to continue. If you're not getting that message the Play First Trial still has time left.

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