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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago
@NoahNumbaNine999 wrote:
@EA_Blueberry It’s pretty funny how the only solution is to buy the full game. Almost makes you think it’s intentional.

There is no conspiracy here. This is not working as intended for individuals within this thread and it's not impacting everyone. We've escalated details from forum users in here up to the team to investigate this. Play First Trials are a big part of being an EA Play member and we want you to take advantage of that. If an individual is not able to load up a game to play it, that's not going to give a great first impression. So I'm not sure how that strategy would lead to more sales of the game.

We'll do our best to track down updates for you all in here as quickly as we can. Thank you for hanging in there for us, I know it's not always easy to do.

fosterchild56's avatar
fosterchild56
5 years ago

I've had EA access from day one. My question to you sir, why on earth would i (and everyone else in this thread) continue paying for a service that literally doesn't work? 

And more importantly, when can we expect our refunds?

  • LuNg123456's avatar
    LuNg123456
    5 years ago

    I buy full version wirh rewards Microsoft and installing other version 

  • LuNg123456's avatar
    LuNg123456
    5 years ago

    Yes, the full version work

  • yogalak's avatar
    yogalak
    5 years ago
    @LuNg123456 Interesting !
    If i understand, your trial version freezed (not the game, but progression bar), you buy the full game (disc or digital ?), and you can play ?
    That could confirm what i wrote before.
    Thank you

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