Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

@Renamed9343221 wrote:

@EA_Barry  and @EA_Kent : IMPORTANT : FOR ALL USERS who can't play Trial mode (progression bar freezes at launch)

I confirm that my Trail version has the same issue (impossible to play since 4 weeks !!!!)

I bought Madden and I receive it today (physical disc, not digital) :

I delete Madden 21 game on my PS4 Pro

I insert disc, and wait until update downloaded

I CAN PLAY NOW !

EA : please , allow time to developers (occupied on next Gen version ?) to correct trial mode, because A LOT OF PEOPLE DON'T BUY game because trial mode doesn't work !!!

Just display a simple message like : "Sorry Trial mode is finished, please buy the full game if you like it !"

Thank you

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Again, saying "just buy the game 4Head" is not an answer or resolution. We pay money for EA Play to try the game. Why would anyone want to buy a game that they wanted to trial before buying it and then the trial doesn't work. If you gave a discount on the game or gave a free month of EA Play maybe it can be accepted as an answer, but right now it doesnt work. Lets compare this to buying a car you used as a rental and liked a lot. During the rental a check engine light comes on, you say "Hey if you buy it we will fix that for you". Well why would I want to buy it when it could be a preview of a major engine issue that happens once I buy it.

Anyone know if the latest update fixed the problem?

4/5 weeks without playing the trail is ridiculous.  EA seems to not really be taking this seriously.

It loaded. Thanks EA I guess for finally telling my trial ran out. Now if I buy the full version it will work. Try loading it now guys let me know if it works.

so after the patch it loaded but gets stuck in a infinite loop cycle where it says disconnected / can connect.  still can't play the game.  they don't care i guess.  i won't either, will delete this game.

Ea blueberry as you said to me to type here my psn id its AeronauticPilot5.

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

• Gamertag/PSN ID
• Platform you play on
• Last time you attempted to launch the game (date & time/timezone)
• Are you stuck at the loading screen or unable to select any game modes at the menu

@EA_Blueberry 

• Gamertag/PSN ID: AeronauticPilot5
• Platform you play on: Playstation 4
• Last time you attempted to launch the game (date & time/time zone) : 9:30PM CEST, 13.november
• Are you stuck at the loading screen or unable to select any game modes at the menu: I'm unable to select any game mode at the main menu

Gamertag: PLEVHEAD95 

Platform: PS4

Last attempt to launch: 13/11/20 21:21 GMT

Error: Have been unable to select any game modes. This has been happening for 4 days now. 

I'm on P4 my PSN is Vc3kb2404 and for about a week now I can not load into any games, at the load screen it just searches forever and never finds a game.

Gamertag: XZX Legend06

Platform: Xbox

Last attempt to launch: 11/13 at 5:00 p.m est

I can get pass the loading screen but when I click any mode, it freezes and doesn't let me in.

I think the issue might be that ea play merged with xbox game pass and you can't buy ea play by itself anymore. I have xbox gamepass so I should be able to play the trial. I already played 5 hours of it.

Harlem_World_125

Ps4

30 min ago

Yes stuck on the loading screen 

PSN ID Cowboyjake1988

Platform you play on PS4

Last time you attempted to launch the game (date & time/timezone) 11/13/2020 19:30 MST 

Unable to select game modes

PSN ID- Jonopich
Platform you play on- PS5
Last time you attempted to launch the game (date & time/timezone)- 13 November 2020 - 11:00am AEDT
Are you stuck at the loading screen or unable to select any game modes at the menu- Either wont connect to servers and cant select menu items OR ill get a screen saying Im not subscribed to EAPlay and cant get passed this screen.

Really hoping this is fixed soon because this is just about the only reason I bought EA Play.

PS4- CTown82

11-13-20

Ea play trial of madden 21. Finally made it past the load screen but now just get to watch the menu and play nothing. 

• Gamertag/PSN ID: callmedannyboi_
• Platform you play on: PS4
• Last time you attempted to launch the game (date & time/timezone): 11/13/20, 8:35 PM PST
• Are you stuck at the loading screen or unable to select any game modes at the menu: Unable to select any game modes at the menu