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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

Domix_123_GG's avatar
Domix_123_GG
5 years ago

Ea blueberry as you said to me to type here my psn id its AeronauticPilot5.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
  • Domix_123_GG's avatar
    Domix_123_GG
    5 years ago

    @EA_Blueberry 

    • Gamertag/PSN ID: AeronauticPilot5
    • Platform you play on: Playstation 4
    • Last time you attempted to launch the game (date & time/time zone) : 9:30PM CEST, 13.november
    • Are you stuck at the loading screen or unable to select any game modes at the menu: I'm unable to select any game mode at the main menu
  • PLEVHEAD's avatar
    PLEVHEAD
    5 years ago

    Gamertag: PLEVHEAD95 

    Platform: PS4

    Last attempt to launch: 13/11/20 21:21 GMT

    Error: Have been unable to select any game modes. This has been happening for 4 days now. 

  • Vc3kb2404's avatar
    Vc3kb2404
    5 years ago

    I'm on P4 my PSN is Vc3kb2404 and for about a week now I can not load into any games, at the load screen it just searches forever and never finds a game.

  • WoodTinker's avatar
    WoodTinker
    5 years ago

    Gamertag: XZX Legend06

    Platform: Xbox

    Last attempt to launch: 11/13 at 5:00 p.m est

    I can get pass the loading screen but when I click any mode, it freezes and doesn't let me in.

  • WoodTinker's avatar
    WoodTinker
    5 years ago

    I think the issue might be that ea play merged with xbox game pass and you can't buy ea play by itself anymore. I have xbox gamepass so I should be able to play the trial. I already played 5 hours of it.

  • elis646's avatar
    elis646
    5 years ago

    Harlem_World_125

    Ps4

    30 min ago

    Yes stuck on the loading screen 

  • cowboyjake88's avatar
    cowboyjake88
    5 years ago

    PSN ID Cowboyjake1988

    Platform you play on PS4

    Last time you attempted to launch the game (date & time/timezone) 11/13/2020 19:30 MST 

    Unable to select game modes

  • loganb007's avatar
    loganb007
    5 years ago
    Gamertag/PSN ID- loganb007
    Platform you play on- PS4
    Last time you attempted to launch the game (date & time/timezone)- 7pm GMT
    Are you stuck at the loading screen or unable to select any game modes at the menu- Unable to connect to servers then can’t select game mode from menu
  • Samdc0609's avatar
    Samdc0609
    5 years ago
    @EA_Blueberry Gamertag- EnD SaM Platform- Xbox one 13/11/2020 11pm gmt I am unable to select any game mode at the menu
  • PLEVHEAD's avatar
    PLEVHEAD
    5 years ago
    @WoodTinker It happens to me on PS4, so it shouldn’t be due to that.
  • Jono078's avatar
    Jono078
    5 years ago

    PSN ID- Jonopich
    Platform you play on- PS5
    Last time you attempted to launch the game (date & time/timezone)- 13 November 2020 - 11:00am AEDT
    Are you stuck at the loading screen or unable to select any game modes at the menu- Either wont connect to servers and cant select menu items OR ill get a screen saying Im not subscribed to EAPlay and cant get passed this screen.

    Really hoping this is fixed soon because this is just about the only reason I bought EA Play.

  • CTown82's avatar
    CTown82
    5 years ago

    PS4- CTown82

    11-13-20

    Ea play trial of madden 21. Finally made it past the load screen but now just get to watch the menu and play nothing. 

  • AwsomeDanMan's avatar
    AwsomeDanMan
    5 years ago
    • Gamertag/PSN ID: callmedannyboi_
    • Platform you play on: PS4
    • Last time you attempted to launch the game (date & time/timezone): 11/13/20, 8:35 PM PST
    • Are you stuck at the loading screen or unable to select any game modes at the menu: Unable to select any game modes at the menu
  • NoahNumbaNine99's avatar
    NoahNumbaNine99
    5 years ago
    @EA_Blueberry GT: name_is_jeff9999
    PLATFORM: Ps4
    LAST TRIED: Nov 14 1:20 am EST
    ERROR: It says the EA servers aren’t available. Sometimes it gets stuck on the loading screen
  • loganb007's avatar
    loganb007
    5 years ago
    @Samdc0609 No, still waiting. Hopefully we get a fix soon.
  • Blackorbay76's avatar
    Blackorbay76
    5 years ago
    • Gamertag Heatingfoil04
    • Platform you play on xbox one
    • Last time you attempted to launch the game (date & time/timezone) 11/13/20 10:00?/central
    • Are you stuck at the loading screen or unable to select any game modes at the menu.... I am unable to select any game modes at the menu
  • Cjbeshooting's avatar
    Cjbeshooting
    5 years ago
    • Gamertag/PSN ID-Hybrid Jay#5143
    • Platform you play on-XBOX 1
    • Last time you attempted to launch the game-11/14/20 9:31 AM, EST.
    • Are you stuck at the loading screen or unable to select any game modes at the menu-Can’t select any game modes.
  • AlaZzagna18's avatar
    AlaZzagna18
    5 years ago
    • Gamertag/PSN ID - hassanhamiri 
    • Platform you play on - Xbox one
    • Last time you attempted to launch the game (date & time/timezone) -2:30pm GMT
    • Are you stuck at the loading screen or unable to select any game modes at the menu - stuck on the menu and can’t access any game modes 
  • JdKU23's avatar
    JdKU23
    5 years ago
    • Gamertag/PSN ID: JdKU0023
    • Platform you play on: PS4 and Xbox
    • Last time you attempted to launch the game (date & time/timezone): 11/13/20, 8:35 PM PST
    • Are you stuck at the loading screen or unable to select any game modes at the menu: Unable to select any game modes at the menu
  • JdKU23's avatar
    JdKU23
    5 years ago
    • Gamertag/PSN ID: JdKU23
    • Platform you play on: PS4 and Xbox
    • Last time you attempted to launch the game (date & time/timezone): 11/13/20, 8:35 PM PST
    • Are you stuck at the loading screen or unable to select any game modes at the menu: Unable to select any game modes at the menu
  • sadboimurph's avatar
    sadboimurph
    5 years ago
    • Gamertag- sadboimurph
    • Xbox
    • 11/24/2020   12:53pm central time
    • Unable to select any game modes at the menu
  • szyb127's avatar
    szyb127
    5 years ago

    Gamertag/PSN ID: tommygunz227

    • Platform you play on: PS4
    • Last time you attempted to launch the game (date & time/timezone): 3:05pm EST 11/14:2020
    • Are you stuck at the loading screen or unable to select any game modes at the menu: unable to select at menu
  • JTSee693's avatar
    JTSee693
    5 years ago
    • Gamertag/PSN ID: SeeJ6452
    • Platform you play on: Xbox One (Now: Series X)
    • Last time you attempted to launch the game (date & time/timezone): Nov 2nd or 3rd, 12pm Central
    • Are you stuck at the loading screen or unable to select any game modes at the menu: Was stuck at the loading screen before, now stuck on the game modes menu.

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