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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
WoodTinker's avatar
WoodTinker
5 years ago

Gamertag: XZX Legend06

Platform: Xbox

Last attempt to launch: 11/13 at 5:00 p.m est

I can get pass the loading screen but when I click any mode, it freezes and doesn't let me in.

  • WoodTinker's avatar
    WoodTinker
    5 years ago

    I think the issue might be that ea play merged with xbox game pass and you can't buy ea play by itself anymore. I have xbox gamepass so I should be able to play the trial. I already played 5 hours of it.

  • PLEVHEAD's avatar
    PLEVHEAD
    5 years ago
    @WoodTinker It happens to me on PS4, so it shouldn’t be due to that.
  • Jono078's avatar
    Jono078
    5 years ago

    PSN ID- Jonopich
    Platform you play on- PS5
    Last time you attempted to launch the game (date & time/timezone)- 13 November 2020 - 11:00am AEDT
    Are you stuck at the loading screen or unable to select any game modes at the menu- Either wont connect to servers and cant select menu items OR ill get a screen saying Im not subscribed to EAPlay and cant get passed this screen.

    Really hoping this is fixed soon because this is just about the only reason I bought EA Play.

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