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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
loganb007's avatar
loganb007
5 years ago
Gamertag/PSN ID- loganb007
Platform you play on- PS4
Last time you attempted to launch the game (date & time/timezone)- 7pm GMT
Are you stuck at the loading screen or unable to select any game modes at the menu- Unable to connect to servers then can’t select game mode from menu
  • loganb007's avatar
    loganb007
    5 years ago
    @Samdc0609 No, still waiting. Hopefully we get a fix soon.
  • swagabdi789's avatar
    swagabdi789
    5 years ago

    Gamer tag Xbox :dayeezyman4 last time launched 3 pm it says I can’t connect to the raptors servers and it doesn’t let me click anything on the menu

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