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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

gavorgan's avatar
gavorgan
5 years ago

This might be the most annoying issue I've ever faced in 30 years of playing video games! 

I hope you will be offering refunds for players who are having this issue, I have already wasted 1 hour just trying to figure out how to access the game.

My gamertag is WonkiestSpoon30, I am playing on XBOX One with EA Access

Everytime I try to play Madden 21 it tells me I cannot connect to EA Servers and I cannot click on any of the menu options.

Help?!?

queezyfoo's avatar
queezyfoo
5 years ago
  • Gamertag/PSN ID: itsjosuenotjose
  • Platform you play on Xbox
  • Last time you attempted to launch the game (date & time/timezone): 11/15/20, 8:11 AM PST
  • Are you stuck at the loading screen or unable to select any game modes at the menu: Unable to select any game modes at the menu
  • CoconutOilPapii's avatar
    CoconutOilPapii
    Rising Rookie
    5 years ago

    not gonna lie, posting here is irrelevant. A classic customer service trick is to "take down" the information of the person who needs help, making the customer feel as if they're being prioritized. Clearly, this is a global issue and not a singular user issue or "not affecting all users" as some of the community managers are saying. 

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