Forum Discussion

xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
NotJohnSmooth's avatar
NotJohnSmooth
5 years ago

 @EA_Blueberry Any update on a fix? This thread indicates this has been an issue a while. It just seems like nothing is being done. I just want to try out and potentially buy your game. I'm not sure how me telling you I'm having the same issue as everyone else along with my gamertag and a timestamp doesn't seem to be helping. Just tell me if I should give up. I've already used up an hour of my trial to get in.

gamertag: AT10toesdown

platform: xboxonex

last login: 9:40 amcst 

Unable to select game modes at the main menu

  • PLEVHEAD's avatar
    PLEVHEAD
    5 years ago

    Couldn’t agree more. We have found out nothing since we were asked to provide said details. We are all potentially going to buy the game if we can play it - I don’t see how this isn’t being prioritised? We are definitely due some updates or information now

Recent Discussions