@PLEVHEAD wrote:
@EA_Blueberry
Another update for Madden - issue still not resolved.
STILL unable to select any mode at all. This is absolutely absurd how we are being treated.
It sounds dramatic, but we have all paid for a product and subscription that is not functioning correctly nor efficiently. They simply are not caring for us ‘trial’ players at all and we are not remotely a priority. How can this issue still be persisting after all these comments from numerous users - who are an absolute needle in a haystack compared to how many people it will actually be affecting.
We should ALL be at the very least refunded our money for this “subscription” if there is no efforts or attempts to fix this problem we are all experiencing (we presume there is no effort being made due to no updates whatsoever by you/your team + the ludicrous amount of time this error has been occurring for).
Again, we have PAID for this service for it to not function. Just had to reiterate how ridiculous that is. Very disappointing to see this from EA and their customer service team.
We've been passing along the account details provided here, thank you all in advance for passing it along so the QA team can reference it when needed to determine the root cause. We unfortunately are having a little more difficulty in finding the root cause for this than what was initially expected, which is why we responded to the post requesting specific account details to pull together more resources. The team is still working on this and we'll let you all know as soon as we hear more back on this or whether additional details will be needed.
We apologize you're not able to take advantage of the Play First Trial. Our Support team is unable to reimburse/re-add time to the Play First Trial per technical imitations with their tools, so I do not advise opening up the game unless you've read of a workaround fix or are informed on this board when a fix/workaround has been appropriate identified to avoid you eating up any clock on your 10 hour time limit.
Thank you for hanging in there and keeping us updated on how it's impacting your EA Play membership.
