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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
bobbyfer123's avatar
bobbyfer123
5 years ago

Bobbyfer1, Xbox one November 20th 8 am et, unable to select any games 

  • madpug's avatar
    madpug
    5 years ago

    Any of you know if this is a Trial only problem?

    I could just buy the game for like 40$ but I'm not gonna do that unless I know for sure I'll be able to play then

  • loganb007's avatar
    loganb007
    5 years ago
    @madpug I’m also looking for an answer to this. I don’t think so, but don’t want to buy it in case it’s still a problem.
  • oreo1414's avatar
    oreo1414
    Rising Rookie
    5 years ago

    I honestly don't see the purpose in paying for the EA Play service which allows you to play the trial for game if it don't work.  Then, turn around and buy the game anyway without knowing,  basically allowing EA to double dip your wallet.

    Best part is they then tell you, hey its not working so don't open the game up but keep paying for the useless service that has NO technical support. But, if you find a fix or "work around" let us know. Cool, cool, great idea.... thanks. It really is mindblowing on so many levels. 

  • madpug's avatar
    madpug
    5 years ago

    I'm honestly so disappointed by EAs behaviour here.

    I did all the Rookie Premieres in Madden 20, sold my Xbox to get a Series X now just to not be able to play Madden now and nobody seems to care.

    Talked to a lady from EA Support and she was like "yeah we are aware but there is no solution yet" well no *, I know that already... * joke.

  • waqypaqy's avatar
    waqypaqy
    New Traveler
    5 years ago

    Gamertag: temp-842738

    Platform: Ps4

    Date and time: 21st November 2020 03:15am +4 GMT

    What happens: load up the game. Press any button. "The EA Servers are unavailable at this time." can't go into any other mode, settings or do anything at all. 

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