Forum Discussion

5 years ago

Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...

EA_Blueberry
5 years ago
The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault.

Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

See you on the field!

EA_Kent

Community Manager

5 years ago

Thanks for the updates!

When you've got a chance can you try running through some troubleshooting to see if that helps at all? I'd recommend starting off with the basic connection steps from over at the EA Help website. Those can take care of a lot of the most common issues we see, but if you're still having some trouble afterward check out the platform-specific steps as well:

- PlayStation 4

- Xbox One

- PC

Let me know how that goes when you've had the chance to give it a shot. Thanks again.

/Kent