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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, Madden Community.

We are currently aware of players having trouble getting past the loading screen or attempting to play a game mode at the menu for the Madden NFL 21 Play First Trial. We're asking you to provide the following information to help aide the team in discovering what's causing this to happen, as it is not impacting all EA Play members.

Please provide us:

  • Gamertag/PSN ID
  • Platform you play on
  • Last time you attempted to launch the game (date & time/timezone)
  • Are you stuck at the loading screen or unable to select any game modes at the menu
werewlf79's avatar
werewlf79
5 years ago
  • Gamertag/PSN ID: Mashtater79
  • Platform you play on: Xbox One
  • Last time you attempted to launch the game (date & time/timezone): Today, 7pm CST
  • Are you stuck at the loading screen or unable to select any game modes at the menu: Both

Been like this for over a month and have lost a total of 4 hours trying to do all the "troubleshooting" during that time.

  • waqypaqy's avatar
    waqypaqy
    New Traveler
    5 years ago

    Updated the game a short while ago, and it is still the same. 

    How much longer are we all meant to tolerate this, considering we've paid for EA Play and there's not even a hint of compensation or anything from EA's side? 

  • 1990parky's avatar
    1990parky
    5 years ago

    It's a joke really, all the other trials work fine. I just recently finished playing the FIFA and NHL ones

    @waqypaqy wrote:

    Updated the game a short while ago, and it is still the same. 

    How much longer are we all meant to tolerate this, considering we've paid for EA Play and there's not even a hint of compensation or anything from EA's side? 

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